Dealers and lessors all claim to have great relationships with each other, but sometimes they may not see eye-to-eye on the credit-worthiness of a client. The client might not meet all of the lessor’s requirements, while the dealer knows the client well enough to trust their Read More

As manufacturers add to their own service and product offerings, those that have captive financing arms are providing leasing options to support them and better enable dealers to make sales. Canon Financial Services, for example, supports Canon and Océ product lines, which Read More

Dealers compete in part by giving customers what they want to the best of their abilities. When it comes to pricing and invoicing, that means rolling everything—equipment lease, service, consumables—into a single monthly or quarterly payment. That’s becoming more complicated as Read More

Despite low interest rates and plenty of available capital, the market for leased or financed office equipment has been flat for the past few years. The missing ingredient has been confidence in the economy, the lack of which has caused some business owners to scale back or put Read More

Dealers have several choices for funding sources: a financial firm that specializes in equipment leasing, a bank, or in-house. Most dealers use a combination of these options as it gives them the greatest flexibility in meeting their customers’ needs, and it sets up a little Read More

When you do business in a large, sparsely populated geographic area, service-call efficiency takes on a much higher level of importance. No one—whether management or the service techs—wants a second 300-mile round-trip service call, just because the right part wasn’t on the truck Read More

Imagine Technology Group (ITG) turned six years old in April, but its roots go back much further. The company was born from a group of employees who worked together at a previous dealership and wanted to be able to provide the type of customer service than they were able to in Read More

“I can’t believe we spent a huge amount on customer-service training, and our staff still doesn’t consistently give great service. What a waste!” “We sent out a memo explaining the summer dress code. I thought it was pretty clear, but the intern showed up Read More

The vast majority of devices serviced under MPS contracts are toner-based A3 and A4 units. MPS providers expect that to continue for the foreseeable future, but all agree that their programs could support other devices such as inkjet printers and copiers, production print Read More

Xerox unveiled a new portfolio of printers and MFPs to press and analysts at its New York City offices on Wednesday. The announcement is significant, and not just because Xerox says it’s the biggest product launch in its history. The new portfolio is built around Xerox’s Read More

Earlier this year, Service Leadership released the results of its The Future of Best-in-Class MSPs surveys. The company, which provides solutions to help managed service providers (MSPs) maximize profit, queried MSPs worldwide to assess their attitudes toward the market and Read More

A lot of dealers say they have a service-first approach to their customers, but Nauticon Office Solutions has the numbers to back it up. Customer retention rates are in the high 90-percent range, and its Net Promoter Score of 94 is one of the highest we’ve seen. Nauticon, which Read More

Innovation, quality, value and service are the cornerstones of Gwentaa’s business approach. Its development focus on bringing together information from multiple systems enables the company to create software that adds value to its customers’ bottom lines and improves their Read More

All a copier dealer needs to do to grow is keep its core business strong, expand its geography, develop some new product lines and perhaps acquire a few companies to help fill in the gaps. That’s easy to say, but hard to do. Cincinnati-based Prosource has done all of that and Read More

When you hear Sharp Electronics Corp. President and CEO Doug Albregts talk about Foxconn’s investment in the company, he sounds like a kid who has just been handed the keys to the candy store. And why not? He now has the technology, manufacturing prowess and financial wherewithal Read More