Leasing and Financing Insiders Foresee Growth as Confidence in the Economy Rises

Despite low interest rates and plenty of available capital, the market for leased or financed office equipment has been flat for the past few years. The missing ingredient has been confidence in the economy, the lack of which has caused some business owners to scale back or put
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Getting the Most from Leasing Depends on the Fund Source

Dealers have several choices for funding sources: a financial firm that specializes in equipment leasing, a bank, or in-house. Most dealers use a combination of these options as it gives them the greatest flexibility in meeting their customers’ needs, and it sets up a little
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High Efficiency, Tech Empowerment Keeps Service Quality High at The Office Advantage

When you do business in a large, sparsely populated geographic area, service-call efficiency takes on a much higher level of importance. No one—whether management or the service techs—wants a second 300-mile round-trip service call, just because the right part wasn’t on the truck
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Employee and Customer Loyalty Fuel Imagine Technology Group’s Success in a Tough Market

Imagine Technology Group (ITG) turned six years old in April, but its roots go back much further. The company was born from a group of employees who worked together at a previous dealership and wanted to be able to provide the type of customer service than they were able to in
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Why Your Employees Aren’t Performing and What You Can Do About It

“I can’t believe we spent a huge amount on customer-service training, and our staff still doesn’t consistently give great service. What a waste!” “We sent out a memo explaining the summer dress code. I thought it was pretty clear, but the intern showed up
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Inkjet and Production Print Devices Make Inroads, but Minimal Impact on MPS So Far

The vast majority of devices serviced under MPS contracts are toner-based A3 and A4 units. MPS providers expect that to continue for the foreseeable future, but all agree that their programs could support other devices such as inkjet printers and copiers, production print
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Xerox’s “Largest Product Launch in History” Shows Promise for Dealers, Unifies Portfolio Around ConnectKey

Xerox unveiled a new portfolio of printers and MFPs to press and analysts at its New York City offices on Wednesday. The announcement is significant, and not just because Xerox says it’s the biggest product launch in its history. The new portfolio is built around Xerox’s
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Service Leadership Survey Reveals Mood, Expectations of MSPs

Earlier this year, Service Leadership released the results of its The Future of Best-in-Class MSPs surveys. The company, which provides solutions to help managed service providers (MSPs) maximize profit, queried MSPs worldwide to assess their attitudes toward the market and
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For Nauticon, a Service-First Philosophy Leads to Sticky Customers

A lot of dealers say they have a service-first approach to their customers, but Nauticon Office Solutions has the numbers to back it up. Customer retention rates are in the high 90-percent range, and its Net Promoter Score of 94 is one of the highest we’ve seen. Nauticon, which
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Gwentaa Supply Intelligence Improves MPS Profitability with Collaborative, Continuous Development

Innovation, quality, value and service are the cornerstones of Gwentaa’s business approach. Its development focus on bringing together information from multiple systems enables the company to create software that adds value to its customers’ bottom lines and improves their
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Prosource’s Five-Year Plan Spurs Growth and Transforms the Company

All a copier dealer needs to do to grow is keep its core business strong, expand its geography, develop some new product lines and perhaps acquire a few companies to help fill in the gaps. That’s easy to say, but hard to do. Cincinnati-based Prosource has done all of that and
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For Sharp CEO Doug Albregts, the Future Is the Smart Office and Enabling Information Flow

When you hear Sharp Electronics Corp. President and CEO Doug Albregts talk about Foxconn’s investment in the company, he sounds like a kid who has just been handed the keys to the candy store. And why not? He now has the technology, manufacturing prowess and financial wherewithal
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Want to Get More from Managed Print Services? Focus on the “Manage” Part

Some dealers are becoming disillusioned about managed print services (MPS), and it’s easy to see why. Page counts are declining, and competition is driving down fees and margins. A few dealers are questioning whether MPS will remain a viable offering for them in the future. Yet
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You Don’t Need to Go It Alone with Managed IT Services

Make no mistake: The managed IT services business is very different from selling printers and copiers. The sales approach is more consultative with a much longer timeline to close, most likely requiring a separate sales team. The biggest difference, however, is the investment and
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More Ink in the Office: Epson Introduces High-Speed, Business-Class Color Inkjet MFPs

Epson America has been a leading proponent of inkjet printers in business, and its Workforce line has gained a foothold in small businesses and home offices. On Monday, the company introduced two new color multifunction printer (MFP) models to the Workforce line, both aimed
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