MSP

Saying “No” to Some Is the Reward to Those MSPs say “Yes”

Coming from a background in sales, and growing up in the imaging channel, I admit that saying “no” seems, well, stupid. After all, in the copy/print hardware world, if the price for a new product was a problem, you could always sell used. And if it wasn’t in the
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SaaSMAX Launches 5 Innovative SaaS Products into the Channel

San Diego, CA (April 10, 2017) — SaaSMAX Corp., the IT Channel’s value-add marketplace and distributor for Cloud Software (“SaaS”) companies and IT Solution Providers has launched five innovative Channel-friendly SaaS products that broaden the scope and value a
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Service Leadership Survey Reveals Mood, Expectations of MSPs

Earlier this year, Service Leadership released the results of its The Future of Best-in-Class MSPs surveys. The company, which provides solutions to help managed service providers (MSPs) maximize profit, queried MSPs worldwide to assess their attitudes toward the market and
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Should Your MSP Business Have Proprietary Technology?

An MSP business following a proprietary model will likely end up having greater success than one that doesn’t. Don’t take this the wrong way. There’s nothing wrong with operational transparency, but that doesn’t mean you put the ingredients of your
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You Don’t Need to Go It Alone with Managed IT Services

Make no mistake: The managed IT services business is very different from selling printers and copiers. The sales approach is more consultative with a much longer timeline to close, most likely requiring a separate sales team. The biggest difference, however, is the investment and
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The Value of Finding a Niche for Your Managed IT Services Offering

The ability to excel in a specific area can give dealers an advantage when selling managed IT service. Specialization might include a vertical market, an application or technology, or a methodology. Whatever niche you chose should align well with your abilities and market, and
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Atlantic, Tomorrows Office Acquires Praxis Data Systems to Expand Its Managed Services and Imaging Business in the Philadelphia and Delaware Valley Marketplace

Manhattan, NY (February 23, 2017) — Atlantic, Tomorrow’s Office, an award winning Managed Services Provider of office technology products and solutions to over 20,000 customers, is pleased to announce the expansion of its IT Services Division with the acquisition of Praxis
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MSP’s “Free Assessments”–Are You Kidding?

Some managed service providers (MSPs) believe that giving things away will lead to sales. Why do some MSPs give away technology assessments? Who was the consultant that charged these service providers a fee and then told them to give away their services? Or was this decision
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Continuum to Host First Annual Australian Partner Day

Boston, MA, and Sydney, Australia (February 22, 2017) – Continuum, the exclusive provider of the only vertically integrated IT service delivery platform that enables MSPs to scale rapidly and profitably, is hosting its first annual Australian Partner Day on Thursday, March 16,
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Atera Augments IT Automation and MSP Efficiency with New Enhanced Monitoring and Autocorrect Capabilities

New York, NY (February 21, 2017) — Atera, developer of the cloud-based IT automation platform that combines remote monitoring and management (RMM), professional services automation (PSA), and remote access into one powerful solution, today announced it has added new
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Report: Ransomware Attacks on Small Businesses Increasing

This scenario is becoming much too common: A managed services client calls in a panic because they’ve been locked out of their company data. Someone at the company fell prey to a malicious email and clicked on a link they shouldn’t have. Now some shadowy figure is demanding the
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If You Understand Data Breaches, You Can Prevent Them from Harming Your MSP Business

MSP business solutions are always going to be subject to instances where data is compromised. But you can reduce this risk substantially if you educate yourself and your clients regarding that which results in such breaches. The motivation of the cyber thief can be multifaceted.
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Focus Your MSP Marketing on Bundled Services to Increase Your Margins

Vendors can be difficult to work with. When it comes to MSP marketing, you’ll have more satisfied end users if you can eliminate the majority of vendors. The reason end users prefer to avoid vendors has a lot to do with the necessity of managing multiple professional
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2017 Trends and Predictions Continued: The Consumerization of IT

Mobile device apps have spoiled us. They are simple, often single-purpose, and intuitive to use. There’s no need for documentation or training. Just download, open, and start performing the task that the app supports. We’re spoiled because now we expect all software and devices
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Continuum Releases Case Study on IT Management Platform’s Role in ZLan Partners’ 30+ Percent Year Over Year Company Growth

Boston, MA (January 10, 2017) – Continuum, exclusive provider of the only vertically integrated IT service delivery platform that enables MSPs to scale rapidly and profitably, released a case study on the company’s powerful combination of software and services enabling ZLan
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