One consistent message that was echoed by dealers virtually across the entire spectrum of the industry was that they were a bit busy, even overly-occupied. As problems go, it’s a nice one to have as opposed to the alternative. But a pipeline-taxed operation offers its own set of Read More

Early on in his professional career, Mark Petrie was confronted with a truism that is as relevant now as the first time he heard it: Lead, follow or get out of the way. The CEO of Seattle dealership Copiers Northwest appreciates the impact of not just selecting one option. At any Read More

When James Morrissey was brought on as northeast region president of UBEO Business Services earlier this year, the main thrust was to help the Austin, Texas-based company continue down the path of becoming a significant megadealer by building out a strong position in the Read More

In this installment of the greatest challenges facing our Elite Dealer family, we take a wide-ranging look at a number of talking points that have office technology dealers engrossed and looking for solutions to improve not only their client-facing processes but Read More

Many a comedian has offered up variations of the quip “Trying is the first step toward failure.” But if you were to ask Bill Melo, he would probably tell you that overcoming the fear of failure and being fearless in an unrelenting pursuit of your goals is the best path to embark Read More

Carl Icahn, Xerox’s largest single shareholder with approximately 11% of its shares, is being sued by another Xerox shareholder that claims Icahn bought $1.2 billion in HP stock with the knowledge that Xerox was considering purchasing HP’s stock at a premium, Read More

Each year, in conjunction with the Elite Dealer issue, we ask our nominees to provide a glimpse into the biggest challenges that they face. While we don’t have a comprehensive breakdown by topic, we can tell you that the clear “winner,” by far (approximately 25% of our Elite Read More

Joe Reeves is every kid on the first day the community swimming pool opens, racing toward the edge before jumping into a full cannonball that sends water splashing everywhere. The smile on his face shows it was well worth the effort and the risk of being ejected by the lifeguard. Read More

Jim Coriddi made it abundantly clear during the outset of Ricoh’s annual ConvergX meeting, which took place Nov. 18-20 at the Aria Resort & Casino in Las Vegas. The vice president of Ricoh USA’s dealer division proclaimed that ConvergX 2019 was not about products or sales. Read More

Great opportunities are oftentimes tucked behind seemingly difficult challenges. Soichi (Steve) Oda, the senior vice president, business planning for Sharp Imaging and Information Company of America, had that point driven home to him by a college professor, who quoted an old Read More

It’s funny how this time of year can be quite taxing. A holiday is tucked in at the end of November that implores us to be thankful for what we have, cultivated by childhood visions of pilgrims and Native Americans lovingly breaking bread—a reminder that there are more common Read More

Some of the most successful marketing campaigns employed in the corporate world feature integrated, multi-channel initiatives that entail digital and traditional touch points wrapped around a common theme and a call to action. From recruiting college prospects to raising money Read More

One thing’s for certain during the course of Xerox’s pursuit of HP. Both parties are not shy about sending replies on the weekend. Last Saturday, HP penned a response to Xerox CEO John Visentin, reiterating its rejection of the $33.5 billion cash-and-stock acquisition offer. HP Read More

Just as we were putting this issue to bed, news broke that Xerox, recently flush and free of billion-dollar litigation, was considering the unthinkable: a cash-and-stock offer to acquire HP. Yes, Xerox acquiring HP—not vice versa. In fact, the Wall Street Journal reported the Read More

Within days of receiving an offer of $33.5 billion in cash and stock to be acquired by Xerox, HP on Sunday publicly released the letter it sent to John Visentin, Xerox vice chairman and CEO, that said its board of directors had unanimously rejected the offer. Four days later, HP Read More