This month’s state of the industry report on the value of hosted events may seem to be a rather specific topic. The idea behind the content, quite simply, examines how dealers can use these opportunities to portray themselves as thought leaders, trusted advisors and partners to Read More

Technology in and of itself is not an elixir to successful business. If it doesn’t address how end-users interface with technology and the manner in which they expect it to facilitate their processes, then technology becomes that shiny object that carries a hefty price tag but Read More

At times, the family-owned and operated office technology dealership gets pigeon-holed. It’s viewed as being so steeped in its traditions that it doesn’t have the wherewithal or perspective to advance as a business in an environment M&A mavens leverage to acquire them by the Read More

It all begins with a simple idea. Let’s have a few customers come to our headquarters one Friday for a lunch-and-learn on a topic of common interest. We’ll feed them, do a 45-minute presentation on managed services, pull one of their business cards from a fishbowl and present a Read More

Last week, we considered some of the factors that come into play for employment in 2020, including the “ghosting” practice that, while not strictly a 21st-century phenomenon, is indicative of the fluid nature of job-hopping. Onboarding is obviously only a first step, and what Read More

Here in the East, while winter continues to take center stage, Punxsutawney Phil appears to have landed the early spring prognostication right on the nose. Pitchers and catchers have reported to Florida and Arizona. And another sign that indicates spring is right around the Read More

Now, perhaps more than ever in the last 10 years, is the best time to be in the market for a new job. Not only is unemployment nearing historic lows across much of the nation, but wage growth has been improving. According to Trading Economics and the U.S. Bureau of Economic Read More

John Visentin is nothing if not persistent. The CEO of Norwalk, Connecticut-based Xerox has sweetened the pot, announcing on Monday that the company would increase its bid to acquire fellow OEM heavyweight HP for roughly $34 billion, or $24 per share, an increase of $500 million Read More

We welcome February with this month’s state of the industry focus on finding and maintaining quality employees—long viewed as one of the most vexing challenges for not only the office dealer ecosystem but all businesses. As unemployment levels hover at historic lows across the Read More

Watching Tuesday night’s State of the Union address by President Trump, I was struck by the theater of the event. These addresses are always a major production, complete with guests who personify certain talking points the commander in chief wishes to emphasize. These citations Read More

As we put the January state of the industry report on trends and predictions to bed for another year, we conclude the overview with a look at the great unknown. We’ve said before that no trend arrives unannounced; hints of it slowly take form before exploding into a full-blown Read More

Often times, a business will rebrand because its current name has connotations with a technology that is viewed as mature. In the case of Kelley Imaging Systems, CEO Aric Manion had practical considerations in mind when the company’s rechristening to Kelley Connect was announced Read More

From the perspective of an industry dealer, sales representatives pose no challenge in assessing the characteristics that drive them. It doesn’t take a Rorschach test to understand that all they’ll see in the ink blots are dollar signs. And despite the laser focus behind their Read More

Hard to believe, but we’ve almost clicked off the first full month of 2020. For those of us who still write paper checks, it’s time to stop scribbling out 2019 and get with the New Year. Ah, but were it not for the lessons delivered by 2019, we would be ill-equipped to deal with Read More

The Super Bowl is just around the corner, so it seemed like a good idea to name our newest editorial feature, the Two-Minute Drill, in its honor. The TMD is a bite-sized Q&A geared at providing you with an overview of our industry’s top newsmakers. You’ll get the lowdown on Read More