Features

ASI Takes the Fast Track into Managed Network Services

As if a dealer needed to learn about another business to stay in business, but that’s what Ken Copeland, president of ASI Business Solutions in Dallas/Fort Worth has done. After 25 years in the
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BEI Services Puts Time on Copy Products Inc.’s Technicians’ Side

Erik Crane, owner of Copy Products Inc. in Springfield, Mo., has spent 20 years in the office equipment industry, the last 15 running Copy Products Inc. With that background he certainly
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Talking Benchmarking and Service with BEI Services’ Wes McArtor

(Editor’s note: This interview first appeared in ENX magazine in 2010.) Wes McArtor knows what he’s talking about when it comes to service. He’s been in the copier industry since 1981, beginning
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Talking About Lexmark’s BSD Program with Phil Boatman

I’m not finished raving about what a wonderful job Lexmark did at its dealer meeting back in May. It really was a top-notch event and especially informative, particularly for the dealers in
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A Conversation with Fred Carollo of EverBank Commercial Finance

If EverBank Commercial Finance isn’t on your radar as a potential leasing partner, they should be. The company is starting to ramp up its presence at industry events and is banging on doors to
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Toshiba Fast Forwards into Services at Annual Dealer Meeting

I’m going to try real hard to avoid raving about the non-business activities and perks that went into making the Toshiba dealer meeting in Las Vegas, May 22-24 a first-class affair. I’ll avoid
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THE WEEK IN IMAGING’s TOP 40 MOST INFLUENTIAL PEOPLE IN THE IMAGING INDUSTRY

Throughout the month of May The Week in Imaging is honoring the imaging industry’s 40 most influential people. That influence can extend throughout the industry as well as to the dealer and
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Lexmark Listens

The Lexmark dealer meeting in Lexington, Kentucky, May 16-18 was a golden opportunity for the company to bring nearly 150 dealers together, share the company’s strategic direction to them and
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Transitioning Copier Techs into MPS Techs

Those transitioning from the traditional copier world to the MPS world are facing a challenge in customer service and support in the new model. Specifically, your service technicians are not used
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ABBYY Adds a Social Networking Twist to its Business Card Reader

Using its optical character recognition (OCR) and parsing technologies, ABBYY is pouncing on a growing trend by enabling its business card reader (BCR) to extract specific information from a
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Talking About the Equitrac Acquisition with Nuance’s Chris Strammiello

In what to date rates as the biggest acquisition of the year, Nuance Communications this week announced an agreement under which Nuance will acquire Equitrac Corporation, the provider of
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Burning Down the House: Keys to a Successful Open House

Over the 25 years I’ve been in the office systems industry I’ve had the opportunity to participate in and attend many dealer open houses. I’ve seen good ones that really build the image of
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