Features

As if a dealer needed to learn about another business to stay in business, but that’s what Ken Copeland, president of ASI Business Solutions in Dallas/Fort Worth has done. After 25 years in the Read More

Erik Crane, owner of Copy Products Inc. in Springfield, Mo., has spent 20 years in the office equipment industry, the last 15 running Copy Products Inc. With that background he certainly Read More

(Editor’s note: This interview first appeared in ENX magazine in 2010.) Wes McArtor knows what he’s talking about when it comes to service. He’s been in the copier industry since 1981, beginning Read More

I’m not finished raving about what a wonderful job Lexmark did at its dealer meeting back in May. It really was a top-notch event and especially informative, particularly for the dealers in Read More

If EverBank Commercial Finance isn’t on your radar as a potential leasing partner, they should be. The company is starting to ramp up its presence at industry events and is banging on doors to Read More

I’m going to try real hard to avoid raving about the non-business activities and perks that went into making the Toshiba dealer meeting in Las Vegas, May 22-24 a first-class affair. I’ll avoid Read More

Throughout the month of May The Week in Imaging is honoring the imaging industry’s 40 most influential people. That influence can extend throughout the industry as well as to the dealer and Read More

The Lexmark dealer meeting in Lexington, Kentucky, May 16-18 was a golden opportunity for the company to bring nearly 150 dealers together, share the company’s strategic direction to them and Read More

Those transitioning from the traditional copier world to the MPS world are facing a challenge in customer service and support in the new model. Specifically, your service technicians are not used Read More

Using its optical character recognition (OCR) and parsing technologies, ABBYY is pouncing on a growing trend by enabling its business card reader (BCR) to extract specific information from a Read More

In what to date rates as the biggest acquisition of the year, Nuance Communications this week announced an agreement under which Nuance will acquire Equitrac Corporation, the provider of Read More

Over the 25 years I’ve been in the office systems industry I’ve had the opportunity to participate in and attend many dealer open houses. I’ve seen good ones that really build the image of Read More