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Intelligent Interviewing: Dealers Talk AI and the Art of Hiring and Retention

You may have noticed that AI is getting a lot of press lately. Most of it has been negative, especially when it comes to data centers and the potentially disastrous impact their needs (namely electricity and water) could have on the environment. Noise and air pollution are also
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Partner Prowess: Toshiba Turns to Xerox for Light Production Units

Toshiba America Business Solutions prides itself on offering its clients a best in-class array of products that enable them to create “the most optimal print environment possible.” The manufacturer is broadening its portfolio courtesy of Xerox’s PrimeLink color and monochrome
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Epson Introduces Powerful 10-Color UV Flatbed Printer

As the signage industry shifts toward compact, high-performance production equipment, Epson today expanded its SureColor V-Series UV flatbed printer line to meet these needs. The new SureColor V4000 is designed to bring the power of UV printing to direct-to-object production and
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Deeper Drill: Breaking Down the Impact Networking Partnership Model with Alltura Solutions/ImpactWest

This week’s announcement regarding the managed IT and cybersecurity relationship between Impact Networking and Alltura Solutions that was first revealed at Executive Connection Summit in Scottsdale, Arizona, in February is redefining what brands and partnerships could well look
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DEX Imaging Bolsters Lone Star Holdings Via SOS Acquisition

DEX Imaging has made a significant addition in the Lone Star State with the acquisition of Southwest Office Systems (SOS), according to several sources. Located in Euless, Texas, near the Dallas/Fort Worth International Airport, SOS was founded by Victor Puente in 1964 as a
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When Account Reps (Don’t) Attack: Support Key to Maintaining Star Sellers

Like a star wide receiver on a football team, the humble account representative is well aware of his/her importance in the success of a dealership and how their performance is a driver of success. While salespeople aren’t as petulant, moody or self-absorbed as wide receivers (or
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Executive Turmoil at Xerox Sees CEO Steve Bandrowczak Depart

For the second time in less than a year, Xerox has dealt with change in a corner office position, as CEO Steve Bandrowczak resigned on Monday. Louie Pastor, who took the reins after President and COO John Bruno left late last summer, will slot into the CEO position. “I am honored
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Tools Not Enough: Dealers Share Differentiators in the Future Realm of Managed IT

It’s easy to speak in future terms when it comes to managed IT. The service offering is all about thinking well ahead and anticipating evolving needs, meeting clients where they are and where they’ll be based on their growth trajectory. Tools are important, yes, but all MSPs have
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ImpactWest Forges Deal with Fujifilm to Carry Office, Production Print Gear

FUJIFILM North America Corporation, Business Innovation Division, a leader in commercial graphic production and industrial print solutions, announced today a new strategic alliance with ImpactWest, a leading provider of business technology and imaging solutions. This
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Robot Revolution: Pulse Technology Agreement Adds Pudu Line to its Catalog

Twenty-five years ago, Steven Spielberg’s film “A.I.: Artificial Intelligence” tackled issues regarding robotics and human emotions. Instead of stepping into our hearts, however, robotics technology has its real-life sights set (so to speak) on providing support for
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CTWP’s Latest “Hire” an Example of What a Solid Training Program Can Produce

In honor of our upcoming April State of the Industry report on hiring and retention, we offer this example of a high-potential performer who can make an immediate impact. But as we well know, without proper training, an individual’s skill sets will go to waste. At CTWP of Waco,
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To Grow or Source: Homespun Managed IT Professionals Pivotal to Dealer Success

For many years, the conversation regarding how to enter the field of managed IT discipline centered on three options: buy, build or partner. How does that equation apply to personnel? Is there an ideal scenario? Hiring experienced managed IT professionals is, as everyone knows, a
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Keypoint Engage Brings AI-Powered Marketing and Sales as a Service to Dealers

There’s a recent Geico insurance television ad where people are standing in a line, excitedly anticipating something, but they don’t know what’s actually waiting for them. That’s kind of the vibe being given off by businesses when it comes to the world of artificial intelligence.
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Fresh Start: Ninestar’s Rebrand as Pantum Technology Focuses on Core Printer Business

In a move that underscores its sharpened focus on the global printer market, Ninestar announced on March 17 that it will officially rebrand as Pantum Technology Co., Ltd., adopting the name of its sole remaining printer brand. The change, disclosed through regulatory filings and
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What Marketing Really Does for Sales

Testimony from a Successful Sales Rep I sell business systems. My job is to have smart conversations with prospects to uncover real problems and help them solve those problems. What marketing does for me is make sure those conversations can actually happen.  Marketing
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