Dealer Spotlight

Employee and Customer Loyalty Fuel Imagine Technology Group’s Success in a Tough Market

Imagine Technology Group (ITG) turned six years old in April, but its roots go back much further. The company was born from a group of employees who worked together at a previous dealership and wanted to be able to provide the type of customer service than they were able to in
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Stargel Office Solutions: Taking Care of Customers Through the Storm

Started in 1987 by President and owner Jack Stargel as a typewriter company, Stargel Office Solutions is now celebrating its 30th year in business as a complete office technology partner, servicing the Houston metro area with annual revenue around $21 million. Stargel Office
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Commonwealth Digital Office Solutions’ Secret to Success in Production Print

Commonwealth Digital Office Solutions began in 1977 in a little warehouse in Manassas, VA, with 1,250 square feet of space and no central heat or A/C—it was rough. Today they are exclusively a Konica Minolta dealer servicing the Washington-Baltimore metro area with a 35,000
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Staying Ahead of the Technology Curve—An Interview with ACT Group

When Cindi and Greg Gondek purchased Northeast Copy in 1999, they weren’t afraid to make big changes. Renaming the company as Advanced Copy Technologies, they shrunk down the geographic area they covered to improve their response time and serve their customers better. Since then,
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Waltz Business Solutions—Celebrating 125 Years of Family, Fun, and Success

Waltz Business Solutions has been around for a century and a quarter, so you know it must be doing something right. Frank Waltz founded the business back in 1892 selling primitive adding machines and typewriters, until James Jehn bought the business from Mr. Waltz’s daughters in
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Atlantic Tomorrow’s Office— What Success Looks Like

With roots dating back to the early 1960’s, Atlantic Tomorrow’s Office has seen it all. As “Atlantic Photocopier” it was one of the first copier dealerships in the United States. While the company has steadfastly maintained its commitment to a “customer first” business model, it
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Usherwood—Crafting a Legacy in Managed IT

Celebrating its 40th year in business, Usherwood Office Technology has come a long way. Charles Usherwood started at the New York Telephone Company straight out of high school, then on to the National Cash Register as a technician before opening Ontario Business Machines 40 miles
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Carolina Business Equipment: Seeking to Amaze

It seems that if there’s one lesson that a successful business teaches us, it’s to evolve with technology but keep the core values constant. CBE was started in Columbia, South Carolina in 1975 by two service technicians who wanted to provide outstanding service. At the time CBE
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KDI Takes Customer Service to the Next Level

The mid-Atlantic has more than its share of office technology dealers, but none are growing as fast as Philadelphia-based KDI. Rick Salcedo, KDI’s CEO, founded the company in 1988 as a service organization, and service has remained at the core of the business as it has expanded.
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The Swenson Group: People, Passion, Purpose

Dean Swenson, President and CEO of The Swenson Group (TSG), began his career at Xerox in California soon after graduating from UC Santa Barbara in 1991. He recalled that at that time Xerox was in the early stages of channel marketing and they were incentivizing employees to start
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The Chase is on for Donnellon McCarthy

Donnellon McCarthy was started by Robert J. Donnellon with a partner back in 1957. Jim Donnellon began working at his father’s company in the late 1970s, after graduating from college and earning two degrees. But it wasn’t a beeline to a nice corner office and a walnut desk.
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A Conversation with Advanced Office’s Richard Van Dyke

Here’s a simple recipe for creating Ricoh’s largest customer in southern California: Take three separate independent dealerships, combine them together, and voila, a very large independent Ricoh dealership in the region. Actually, that’s the origins of newly named Advanced
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Talking Shop and Entrepreneurship with the Owners of Premium Digital

Meet Alan Schwartz and Van Seretis, co-owners of Premium Digital in Pine Brook, NJ, an office technology dealership they founded in 2010, after splitting from two other partners whom they had started a business with in 1999. Premium Digital has some solid partnerships with the
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Undaunted: A Conversation with Repeat Business Systems President Dawn Abbuhl

If you’re going to work an 80-hour work week like Dawn Abbuhl, president of Repeat Business Systems, the end result had better be a successful business. Based on its 28-year history and how it’s doing this year, it’s safe to say, Repeat Business Systems is indeed a successful
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Celebrating a Half Century of Success with Joe Pollock of the Pollock Company

If you’re going to stick around the office technology industry for 50 years like Joe Pollock, the second-generation owner of Pollock Company, one of the largest independent document imaging providers in the Southeast, you’d better enjoy what you’re doing. Contributing to that
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