February 25, 2017

Xerox Docucolor 240, 250, 242, 252, 260, WorkCentre 7655, 7665, 7675, 7655, 7665, 7675, Xerox Color 550/560/570, C60/C70, DCP-700/700i/770, Color Press C75/J75  The first time we looked at one of these fusers was in an ENX article in early 2009. I found the procedure to be Read More

There has been in increase in cases where the above listed printer series having print quality issues due to a bent or stuck toner drum contact within the inner left side of the printer. The most common defect is usually referred as “circle” or “bubble print” with varying Read More

In the last article, we discussed the cost of replacing technicians. Part of the cost we included was the cost of “bad hires.” The term bad hire would apply to any technicians that leave the company for any reason before they have generated enough profit to pay for the cost of Read More

Not for the first time, I was recently asked to name my strongest competitor. I imagine the inquirer expected me to share a company name and then offer some “salesy” explanation of why I was the better choice. My answer was definitely NOT what they were expecting. My biggest Read More

Copy Graphics recently celebrated its thirtieth anniversary of serving its South Texas community just eight miles from the Mexican border. Owners David and Luis Valdez launched the company in 1986 after the company where they both worked as service technicians left the market. Read More

The printing consumables industry changes every day, and in recent years its structure has altered dramatically. Chipjet believes that one thing will never change: a valuable enterprise always makes its partners more competitive. This is the basis for Chipjet’s firm standing in Read More

I wonder what it is in someone’s mind that makes them decide to be successful. Not just to survive in business, but to achieve greatness. What IS greatness? I’ve been in the industry for almost 33 years, most of that in a sales role, and finding people who really achieve Read More

For Konica Minolta Business Solutions, 2016 is likely to go down as a milestone year. At its dealer meeting in August, the company made a big commitment to the production print market with the launch of its Accurio brand. Konica Minolta also announced it had taken a stake in MGI, Read More

Started in 1987 by President and owner Jack Stargel as a typewriter company, Stargel Office Solutions is now celebrating its 30th year in business as a complete office technology partner, servicing the Houston metro area with annual revenue around $21 million. Stargel Office Read More