In the world of managed services, the path an office technology dealership takes during the ramping up process can often be marked with potholes. From staffing and contract considerations to process implementation, challenges can arise beyond the core competencies required to Read More

If you’re in need of a snap decision, then John Hey probably isn’t your man. But he definitely should be. He has enjoyed a long and colorful journey through the office technology world. From a 10-year stint with his father, Don, at the D.C. Hey Co. dealership in Minneapolis (and Read More

When we think of millennial attitudes toward the world of digital, we picture phone-toting men and women with their heads down, quietly tapping on their keypads. They’re using the internet to order from Amazon, request a ride from Lyft, make dinner reservations, find a date, read Read More

If there is such a thing as a healthy obsession, a case could certainly be made for Cincinnati’s own Prosource, a 32-year-old dealership serving Ohio, Kentucky, Indiana and West Virginia. Prosource has developed a relentless, single-minded customer obsession that drives its Read More

A continuous drum that has been beaten in the office technology space is the ongoing movement toward offering managed services as opposed to taking a pure hardware play approach. Yet, even as dealers successfully ramp their capabilities in MPS, managed IT, document services, Read More

The tides of change are swirling all about the office technology space, but don’t pass along any gloom and doom predictions to Fred Habbal. The founder and owner of Vision Office Systems (VOS) of Charlotte, NC, has logged nearly 40 years of experience in the industry, and he’s Read More

It stands to reason that if one wants to still look good at the age of 110, it takes more than a little cosmetic surgery to make it reality. For the Xerox Corporation, it began with January’s separation into two companies: Conduent, a business process outsourcing company, and Read More

Sell everything as a service. Anyone who has sat in on a conference presentation exploring the future of the office technology space is familiar with that refrain. It’s a conversation that begins, but doesn’t end, with managed print services and managed IT. Think of these two Read More

The list of professionals who have positively impacted their businesses and clients in the office technology world is tremendous, as the 2017 ENX Magazine Difference Makers list will attest. But there’s something to be said for those individuals who invest their time and Read More

I’ve witnessed many changes during my 25 years of working as a journalist, particularly in regards to how people communicate. I’d like to share an observation I’ve made in visiting dozens of dealer websites during the time I’ve been with ENX Magazine: the proliferation of Read More

One of the fundamental truths of life is that the joy is in the journey, the process that takes us from point A to point B rather than a laundry list of goals to be checked off a bucket list. For Jane O’Brien, both business and life present an opportunity to slow down and enjoy Read More

When it comes to the success of offering ECM, document capture and other software-based solutions, dealers often slip up during the vetting and delivery processes. Thorough communication with the customer is a good start toward skirting potential hazards but is by no means a Read More

Toshiba honored a number of top-performing U.S. independent resellers during its 2017 LEAD (Learn, Engage, Act, Deliver) Conference, held during the first week of May in Orlando, FL. One of the honorees was James Imaging Systems of Brookfield, WI, which captured the Midwest Read More

There’s a line from an old song by the Eagles, “Already Gone,” that makes the point, “So often times it happens that we live our lives in chains…and we never even know we have the key.” In a sense, we’re bound by our inability to see the solution to sometimes simple problems. Read More

Closing the sale on enterprise content management (ECM), document capture and other software solutions marks only the beginning of a relationship between office equipment technology dealers and their client base. The ability to deliver customer service and support on the back end Read More