If you think about it, quality service is to this generation of business what the Chevy Camaro was to 20-somethings from the 1980s: everyone claimed that they had it or were in the process of getting it. But the truth be known, few can deliver on such a bold promise. Bob Evans Read More

Many of the major M&A players in the office technology space would relish the opportunity to sneak a gander at the strategy of Visual Edge Technology, one of the industry’s leading holding company models. The privately held, Canton, Ohio-based roll-up specialist has annexed Read More

The 2017 LEAD (Learn, Engage, Act, Deliver) Conference provided its hosts, Toshiba America Business Solutions (TABS) and Toshiba Global Commerce Solutions (TGCS), a platform to not only provide an update on the overall organization and unveil some technologies they believe will Read More

The hunger to expand a dealership’s market footprint through merger and acquisition is not relegated to just dealer roll-up initiatives or private equity models. Original equipment manufacturers (OEMs) have exhibited a voracious appetite to expand by targeting independent Read More

There’s an oft-repeated adage in the dealership community, as well as in general business, that the best time to sell is only when your company is ready to do so. There’s credence to that philosophy to be sure. But from a market perspective, the time to engage in merger and Read More

In the 1994 film Forrest Gump, which captured six Academy Awards including Best Picture, the protagonist is an intellectually-challenged but kind-hearted individual who goes through life at the whim of a feather on a breeze. Life, for Gump, is not so much a series of choices, but Read More

There is a basic adage in our approach to not only business but life as well, that seems to trip up many people: Treat others the way you would want to be treated. It’s something we’re all taught by the time we enter elementary school. Those who fail to follow such a basic Read More

It has been said that a revolution begins with one angry man. In the case of seat-based billing (SBB), two gentlemen are at the lead of an uprising to redefine the decades-old cost-per-page (CPP) billing platform for managed print services. And these men are not alone. Read More

Though it may sound contradictory, it is possible to be a dreamer and a realist at the same time. A prime example of this is Bill Melo, chief marketing executive for Toshiba America Business Solutions (TABS) and Toshiba Global Commerce Solutions (TGCS). A musician in the New York Read More

Sam Errigo is a walking, talking example that energy drinks and supplements are not for everyone. The executive vice president of sales and business development for Konica Minolta Business Solutions U.S.A. rolls out of bed, sufficiently juiced, ready to tackle the challenges of Read More

It’s that time of year again where we solicit nominations for the ENX Magazine Elite Dealer Award that will appear in our December issue. The Elite Dealers issue is a veritable Who’s Who of the top document imaging industry dealerships in the nation, from the $1 million Read More

Scottsdale, AZ—In part two of Joseph Bradley’s presentation on big data during the Executive Connection Summit, Cisco’s vice president, Internet of Things, discusses business disruptions by threats emanating from outside the industry. He then offers a list of five actions Read More

During the 2017 Toshiba LEAD (Learn, Engage, Act, Deliver) conference held the first week of May in Orlando, FL, a number of dealers were honored by the host, including the coveted Dealer of the Year designation. That honor went to Donnellon McCarthy Enterprises (DME) of Read More

People of a certain age fondly recall the days when their parents would pull into a service station primarily to fill up the gas tank. A small cadre of service attendees would storm the car like a NASCAR pit crew, washing the windshield, checking fluid levels, and ensuring the Read More

Fifty years is a long time for a shingle to hang in an evolving business climate, but Bob Gobin has his mother—who grew so bored with playing bridge in the afternoon that she opened her own small office supply company—to thank for planting the seeds of what would become Gobin’s Read More