Pulse Technology

Chesterton, IN, and Schaumburg, IL (April 21, 2020) — Pulse Technology, a technology company serving the IT, Managed Print Services and other needs of businesses throughout the Midwest and beyond, is now adding a much-needed product during these times of COVID-19: hand sanitizer. Read More

Let’s be honest about one thing. Regardless of how you slice it, either seat-based, device-based or any other formula that helps devise a monthly invoice for clients, the operative word is “monthly.” Actually, the full (and desired) term is “monthly recurring revenue.” Oh, how Read More

Schaumburg, IL (April 7, 2020) — Pulse Technology, a technology company serving the IT, Managed Print Services and other needs of businesses throughout the Midwest and beyond, has promoted Vince Miceli to the position of company vice president. In this expanded capacity, he will Read More

As we delve into our state of the industry subject of selling everything as a service (XaaS) and the elements it entails, we will begin with a look at the question of device- or seat-based billing in an industry that has long relied on meter readings to provide precise billing on Read More

Chesterton, IN and Schaumburg, IL (Jan. 28, 2020) — Pulse Technology, a leader in the field of office furniture design and sales, office products, managed print services and technology, has just been named a HON Diamond Dealer. HON, headquartered in Muscatine, Iowa, has been Read More

Carol Stream, IL and Chesterton, IN (Jan. 11, 2020) — Pulse Technology has received the Kyocera Copystar Elite Dealer Award for 2019. Pulse Technology is the re-branded name for both Des Plaines Office Equipment and Kramer & Leonard McShane’s, serving Illinois and Indiana Read More

Carol Stream, IL, and Chesterton, IN (Dec. 14, 2019) — It’s official. Pulse Technology is the first dealer in the Midwest to offer the cutting-edge, new Epson inkjet technology which CEO Chip Miceli believes will be a significant game-changer in his industry. Miceli formally Read More

The fear of the unknown can be most gripping. But business goes on, and the highest-performing dealerships are always prepared to turn on a dime when market forces evolve. The same could be said for the online retailer’s role in the office technology industry. This week we wrap Read More

When the news broke that Staples had acquired DEX Imaging earlier this year, many observers speculated that the buyer was primarily intrigued by the dealer’s service component, and the industry is waiting with baited breath to see how that will translate when fully enacted (note: Read More

One of the oft-repeated phrases dealers recite in discussing the merits of a true managed service contract is the “stickiness” it creates with the customer. The prevailing theory is that the more aspects of a client’s business that fall under the supervision of a dealer, the more Read More

In our September issue, we take an overview of the perceived or real threats posed by online retailers such as Amazon and Staples, the latter fortified by its acquisition of DEX Imaging. The question is, can these giants make meaningful inroads into the office technology space Read More

Carol Stream, IL (Aug. 11, 2019) — Pulse Technology, a leading technology company serving the Managed Print Services, Managed Network (IT) and office supplies/furniture needs of the Greater Chicago and Northern Indiana business community since 1955, today announced that the firm Read More

As we wrap up April’s look at the value of peer groups, one of the common refrains uttered by all of our panelists is resisting the urge to implement too many ideas brought back from meetings all at once. Easier said than done. Many dealers remark that they’ve emerged from peer Read More

One of the harbingers of spring is baseball season. The sport has undergone a major metamorphosis in the last 20 years, particularly in the way that performance is measured. For years, batters were judged by three primary statistics—batting average, home runs and runs batted in. Read More

Des Plaines, IL (April 7, 2019) — Pulse Technology, a leader in managed print services, managed network and other business solutions, has been selected by Daily Herald Business Ledger as an honoree of the 29th Annual Awards for Business Excellence (AABEs). The AABEs are presented Read More