If you’re selling document imaging technology today, it’s probably a good idea to keep your eye on Epson whether or not you’re carrying that line. Earlier this month Epson launched a new national business brand campaign entitled “Cityscape,” highlighting its wide range of Read More

If your mission is to help businesses improve the performance and reliability of electronic assets by providing intelligent technology to ensure those assets work better, longer, and more profitably, it helps to have a strong technology background. That’s where Innovolt comes in. Read More

You’d think by now there wouldn’t be much left to say about MPS. How much more can we beat that horse? Turns out, plenty more, especially when you speak with folks in the document imaging industry who are still doing their part to help dealers and resellers get a grip on MPS and Read More

Office Technology Service Excellence Diamond Award Winner Kevin Heitritter, President of Innovative Document Solutions in Murrieta, CA, knows great service. He ought to. He began his career as a service tech in the mid 1980’s before starting his own office technology dealership Read More

Suddenly last summer, two prominent suppliers in the document imaging industry, MSE and Clover Technologies Group, joined forces to create an even more formidable entity. On the supplies side of the document imaging business this was by far the biggest stories of 2014. It’s now Read More

For the past 13 years, John Frisch has been enjoying life as president of Higher Information Group in Harrisburg, PA. The dealership was originally founded in 1969 and for the next 30+ years focused primarily on business equipment. Since acquiring the company in 2001, Frisch has Read More

Everywhere I look, including here at ENX, people are still writing about and talking about MPS. And one of those people writing about MPS is me. Truth be told, there has been a fair amount of MPS bashing in the press and in conversation at industry events, in some cases Read More

This month in ENX magazine the main feature is “Diversification: A Necessary Business Strategy in a Changing Document Imaging Marketplace.” The article identifies a handful of diversification strategies that various dealers around the country are pursuing. Because of space Read More

It’s been 29 years this month. That’s how long I’ve been involved in the office technology/document imaging industry. Call it luck, call it fate, call it whatever you will, but out of all the many jobs I’ve had in my life, that initial associate editor position with Office Read More

I’ve known Frank Mallozzi ever since he was with Canon U.S.A. back in the early 1990’s and was responsible for the rollout of the CJ10 desktop color copier. Back then I was working at Canon’s public relations agency and wrote the press release for that product. Now, more than 20 Read More

I’ve been receiving some terrific suggestions for the May print issue of ENX magazine where we’ll be celebrating the people in the document imaging industry who are making a difference. Suggestions range from individuals that I’d expect to see on a list of document imaging Read More

Two weeks ago I had the good fortune to attend EFI’s Connect conference in Las Vegas. This conference has been taking place for a few years, but this was my first invite. I’d heard from some of my peers—thank you Frank Cannata—that this was a conference not to be missed. Still, I Read More

If you’re looking for a great way to ruin your weekend, ruin a relationship, kill the mood, or simply make sure you don’t get a good night’s sleep, constantly check your work e-mail or text messages. In this era where we’re always connected, always in the loop, always on call Read More

Last month I wrote about the various trends sweeping the document imaging industry, many of those underscoring the need for the traditional office technology dealer to diversify. Yes indeed, diversification is the name of the game as printed output declines and dealers look for Read More

Metrofuser is more than just a distributor of laser print parts, remanufactured printers, tools and supplies, and a provider of training for HP, Lexmark, and Canon printers. Its quality parts are why thousands of office technology dealers, online resellers, mail order resellers, Read More