Actionable Intelligence

Third-Party Toner Versus OEM: Why Do Business with the OEM?

There are two sides to every argument. In the case of offering OEM-produced toner as opposed to third-party product, office technology dealers and resellers need to weigh a number of options when managing their accounts, not the least of which is price. In this week’s look at
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Actionable Intelligence to Review Key Events from 2016

Franklin, MA (January 5, 2017) — Actionable Intelligence, the digital imaging industry’s leading source for news and analysis, is proud to announce it will hold its first “must attend” online event of the New Year this month. Sponsored by Clover Imaging
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CIG Sponsors Actionable Intelligence’s 2016 Year in Review Webinar

Chicago, IL (December 27, 2016) – Clover Imaging Group (CIG) is proud to sponsor the upcoming 2016 Year in Review webinar hosted and presented by Actionable Intelligence, Inc. The webinar will discuss the office imaging industry’s most transformative year yet and what is to come
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Actionable Intelligence and Lightwords to Preview Forecast Data at Imagining Supplies Coalition Event

Franklin, Massachusetts (USA) and Rode Heath Cheshire (UK), August 18, 2016—At next month’s Imaging Supplies Coalition (ISC) conference, Actionable Intelligence and Lightwords Imaging will host a half-day seminar featuring findings from their recent study of worldwide document
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Top Eight Reasons to Sell Managed Services

Dealers and resellers looking for new revenue sources or enhanced margins should consider selling managed services. There is strong demand in the SMB market for outsourced services such as help desk, application hosting, network operations, or remote monitoring and management. It
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Don’t Let Negative Product Reviews Get Between You and your Customers

Several research projects have required me to spend a lot of time looking at customer reviews of printers and other IT products on sites such as Amazon, BestBuy, and Staples. What I’ve learned is that while these reviews as a whole are informative and useful, you have to
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Customer Service Best Practices: Improving Your Customers’ Experiences

A VP of operations at a large office technology dealer recently told us that one of his biggest achievements of the past year was completely turning over his four-person customer service team. They knew how to do their jobs, but their demeanor tended to escalate problems. When
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Tips for Hiring and Building Your Team

No matter what part of the office equipment business you are in, finding the right people for your team is probably one of your biggest challenges. That’s because everyone is looking for the same qualities and experience for a given role, and often you are competing with
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Document Management Solutions Are Evolving: More Opportunity for Resellers

Selling or hosting document management software has long been a key service provided by digital imaging dealers. A lot has changed with document management solutions over the past few years, and it will affect how you sell and deliver them. First, it would be worthwhile to review
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Why Resellers Need to Prepare for Bulk-Ink Printers

Consumer-oriented continuous ink-supply system (CISS) inkjet printers are starting to gain traction in the U.S. after having established themselves as popular options in Asia and Europe. Epson leads the way in the U.S. with its Ecotank series, and other OEMs such as Canon,
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Epson and HP Make Key Biz Ink Announcements.  Which Will Succeed?

In their relentless pursuit of the zillions of pages printed annually on electrophotographic devices in the office, Epson and Hewlett-Packard each made key announcements recently about their business inkjets. In early March, HP unveiled a bevy of new hardware including rebranded
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Lower Costs, Higher Revenues Make Auto-Replenishment a Win for Customers and Resellers

Auto-replenishment of printer supplies is one of those true win-win situations for both reseller and customer. On the consumer side, Amazon and HP have popularized the idea with their Dash and SureSupply Auto-Delivery services, respectively. For B2B, Dell began offering its Dell
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Foxconn to Acquire Two-Thirds Stake in Sharp

After months, indeed years, of speculation and negotiation, Taiwan-based Foxconn, officially known as Hon Hai Precision Industry Ltd., will acquire a 66 percent stake in Osaka, Japan-based Sharp Corporation. The two companies began discussing such a deal in 2012, following some
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Eight Seizure Orders Issued against Firms for Violating GEOs Awarded to Canon, Epson, and HP

Actionable Intelligence has reported that on “February 18, the U.S. International Trade Commission (ITC) issued eight more seizure-and-forfeiture orders to aftermarket supplies firms after U.S. Customs and Border Protection (CBP) caught the companies trying to import ink
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In 2015, Manufacturer Sales Slowed and Profits Fell. So, What About this Year?

For most companies in the hardcopy industry, 2015 was not a banner year. As a whole, hardware and supplies vendors grappled with persistent issues of overcapacity as print volumes fell. While the economy in the United States grew modestly last year, other regions were not as
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