Feature Articles

Staples Makes Another Play to Acquire Office Depot

Office supplies giant Staples is taking another run at acquiring Office Depot, five years after the Federal Trade Commission (FTC) put the kibosh on a previous deal because it would violate antitrust laws and give Staples too large a piece of the retail space. Staples proffered a
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Enhance Your Customer Retention Strategy with These Five Focus Areas

This piece originally appeared on the GreatAmerica Office Equipment Blog forum. Click here to read other topics of interest to our industry. You’ve worked hard to earn the trust and business of your customers through great service and proactive conversations about the useful life
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Lessons Learned, 2020 Style: What Takeaways Will Gear Industry for an Improved 2021?

It is tough to take full stock of the previous year when its aura still hangs listlessly above our heads. Where did we go wrong, you may ask? We are quickly comforted by the affirmation given to Matt Damon’s lead character in “Good Will Hunting” … it’s not your fault. If
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M&A Roundup: Impact, Applied Imaging and Eakes Office Ring in New Year with Deals

The office technology dealership ushered in the new year with a trio of M&A deals, which continues the custom of waiting until after the holidays to reveal previously-closed transactions. The 2021 calendar year kicks off with two acquisitions and a partnership. On the latter
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Industry Professionals Share Additional Trends to Follow for New Year

As we turn the page to 2021, it is apparent that many of the same challenges and opportunities that existed throughout its predecessor will take on equal, if not greater significance for the office technology dealership world moving forward. Clearly, the hope is that some of the
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Why Small Businesses Often Say ‘Why Bother?’ When Dealing With Cybercrime

Well, it happened again. As a security professional, I hear a lot of things being said that are exaggerated or just plain untrue. I’ve become used to that, however, there is one phrase that really drives me crazy when I hear it. That phrase is, “Why even bother trying?” As
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A Not-So-Fond Farewell to 2020: Final Overview of Elite Dealer Challenges

And just like that, 2020 has come to a screeching halt. Unfortunately, the world is seeing many of the same challenges faced over the previous 365 days dragged into 2021, including the new “C” word. How can such a shapeless, meaningless year in which days melted into one another
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Toshiba Difference Maker and Occasional Pit Bull Debra Anne Kellogg Creates Platforms that Leave a Lasting Impact

There’s something to be said for creating things that are bigger than ourselves. Star-crossed historical figure Alexander Hamilton knew it to be true. He left behind many gifts to early America (Coast Guard, New York Post, national banking system) that still resonate today, even
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The Jillian Fund Seeks to Assist Families Dealing with Childhood Cancer

Editor’s note: In recognition of the difficulties many organizations have experienced during the pandemic in raising funds through charitable donations, ENX Magazine would like to bring focus to a worthwhile organization that is near and dear to the hearts of many within the
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Ditch These Three Things and Rise Above the Empty Suits in 2021

The coming of a new year…a renewed commitment to an exercise plan, another new diet, another new sales compensation plan and another year full of promises. I firmly believe the New Year is also a time to break bad habits. Habits…they’re simply behaviors that impact the
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Only a Zoom Away: Keeping Tabs on its Teams Key to Elite Dealer Success

When a business disruption pushes the business community from its base of operations, communication takes on greater emphasis, which holds true with employees, partners, clients or other stakeholders critical to success. When the pandemic forced companies to resort to remote
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Novatech Acquires United Laser, Adding Expanded Managed Print Service Options for Customers Nationwide

Novatech, a nationwide managed office provider, and core portfolio company of Trivest Partners, a leading founder-friendly private investment firm, has announced the acquisition of United Laser, a nationwide managed print services (MPS) provider. The acquisition is redefining the
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Enduring Relationships Form Basis for CBE Solutions Difference Maker Tarek Hafiz’s Success

If the pandemic has taught Tarek Hafiz anything, it is that the ways and means of conducting business will continue to change over time as the needs of clients evolve. It is not that businesses are incapable of adapting to the sometimes violent changes that visit a given
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DTS Forecasts What the Future of Work From Home Could Look Like After COVID-19

Definitive Technology Solutions (DTS), a leading managed technology services provider (MTSP) announced today that the company is preparing small to mid-sized business (SMB) owners on what to expect in the workplace, after the pandemic. With people working from home in droves,
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Pandemic Forces Elite Dealers to Find Creative Ways to Deliver Value

Having a business plan is one thing. Having a BDR program in place is another. But prior to last March, not one office technology dealer boasted a pandemic playbook. It seems life has that way of giving you the test first and teaching the lesson after the fact. And one thing we
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