Feature Articles

This week, we close out our February State of the Industry overview of technical service in the office equipment industry by asking the $50,000 question: where do we go from here? Clicks, market trends and the pandemic have all added an extra wrinkle in the dealers’ ability to Read More

The Business Technology Association has made the decision to move forward with next month’s live, in-person Spring Break event. After spending the better part of 12 months cooped up in their homes, the news is being greeted with much enthusiasm by members of the office equipment Read More

This piece originally appeared on the GreatAmerica Office Equipment Blog forum. Click here to read other topics of interest to our industry. Office technology providers rely on partners to help meet customer needs. Many are venturing into new product and service offerings like Read More

Taking advantage of people’s need for financial assistance, these scammers pose as a bank offering “forgivable business loans to individuals impacted by the pandemic.” Nothing says lowlife more than someone who purposely targets those who are already down and out. Those Read More

There is a less-heralded revolution that has rippled through the office equipment industry in recent years, one aimed at reducing frustration and miscommunication: tearing down the departmental silos. While this week’s State of the Industry report continues to assess the Read More

This week’s merger and acquisition roundup offers up a trio of deals, with UBEO Business Services announcing its second acquisition in as many weeks in obtaining fellow Austin, Texas-based firm Rainmaker Document Technologies. Also in the mix this week is Harrisburg, Read More

Textual imaging was one of the first casualties of the digital age. The days of cranking out volumes upon volumes of catalogs, encyclopedias, annual directories, and in most cases phone books, are all but gone. Sure, there are certain kinds of color catalogs that still have an Read More

Toshiba America Business Solutions announced the promotion of Scott Robinson to vice president of managed print services (MPS). Robinson now directs Toshiba’s MPS business across the company’s direct channel – Toshiba Business Solutions (TBS) – and independent resellers Read More

It’s time to turn off Netflix; you’ve seen everything of interest and there’s no point in reliving “Game of Thrones” or scanning for any episodes of “The Big Bang Theory” that you might have missed. You’ve printed out all the photos from your phone and arranged them by year in a Read More

Although we talk a lot about managed print service (MPS) solutions, it’s relatively rare to look under the bonnet and explore their actual mechanics. But data collection agents (DCAs) are pivotal to the success of any MPS solution. Their reliability, redundancy, and the quality Read More

If there’s one thing that many office equipment dealers take pride in, and rightly so, it is the extensive experience many of their employees boast. Dealers often use this as a selling point, and those familiar faces have helped dealers forge longstanding relationships with their Read More

UBEO Business Services—a premier provider of printer, copier and document management solutions nationally—expands its operations with the addition of United Reprographic Supply Inc., located in Centennial, Colorado, serving the Rocky Mountain Region. “We’re so pleased to welcome Read More

Ah, the joys of being a service technician during the age of COVID-19. Face mask? Check. Hand sanitizer? Check. Gloves? Got ‘em. Disinfectant spray for machines? Right here. Maybe disposable work mats and booties, or anything else that makes a tech look more like a surgeon? Sigh. Read More

The industry and business in general find themselves in an era of belt-tightening and adhering to a wait-and-see mentality when it comes to investments, particularly in acquisitions. It seems John Lowery never received that memo. The president and CEO of Applied Imaging, Read More

A pair of deals crossed the transaction wire this week, including an interesting combination of firms dedicated to technology solution providers, coupling a software and services platform (ConnectWise) with a consulting specialist (Service Leadership). The other deal helped pave Read More