Scott Cullen

Between the Lines: It’s Time for the 2015 Elite Dealer Nominees to Get it On if You Haven’t Got it On Already

Let’s get it on! Shades of Marvin Gaye there, but the deadline for us to receive your completed Elite Dealer nomination forms is September 1 and that date is fast approaching. I can see it clearly on my calendar. Over the years I’ve done my best to streamline the nomination form
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Between the Lines: Diversify or Don’t, but if You Don’t, Expect the Worst

The title of this month’s column can almost be a title for a midnight horror movie. But that’s what we do in the publishing business as well as those in the conference session business—come up with catchy titles that take things to the extreme. The reality is, diversification has
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Between the Lines: Sometimes You Can’t Know Everything

I interview and shoot the you know what with a lot of people in this industry, including Presidents & CEOs, sales managers and sales reps, service managers and service techs, marketing executives, and analysts and consultants. Should I be surprised when someone tells me they
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Between the Lines: Craig & Adam’s Excellent Adventures

Last week I wrote about all the interviews I conduct over the course of a week. This week I’d like to share a couple of recent stand outs. The first took place back in June when I interviewed Craig Knouf, president of Imagine Solutions in Portland, OR, for the Dealer Spotlight in
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Imagine Solutions’ Craig Knouf Continues to Make All the Right Moves

A little over two years ago, Craig Knouf, a document imaging industry veteran, decided to roll the dice and get back into the document imaging business in a mature Portland, OR market, a market with some formidable big name competition. Was that a smart move, a smooth move, or
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Between the Lines: Training in Vain or Not?

If you’ve been around this industry long enough you get to know people or you get to know names if not the actual person. That’s the way it’s been for me. One subset of the document imaging industry that’s always fascinated me is the sales consultants. Some I know personally,
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Between the Lines: If It’s Tuesday, It Must be Chip Miceli and Ray Belanger

I interview hundreds of professionals from all segments of the document imaging industry every year. Some days I do as many as three or four interviews a day. Sometimes it’s only one. Rarely is it none. More often than not, these interviews are informative and insightful. An
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Between the Lines: Under the Influence

Who or what influenced you to travel down the career path where you reside today? I’m curious and invite you to share your influences with me and the readers of ENX/The Week in Imaging. I’ve written about the long circuitous route I traveled to get where I am before, but never
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Is Managed Services Right for You?

With the amount of hype surrounding Managed Services one might think that it’s the perfect panacea for all the ills plaguing the document imaging industry. If you’re a dealer, you’d be a fool to ignore this trend. At least that seems to be the prevailing sentiment throughout the
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Between the Lines: Bad Bosses and Crazy Co-Workers Part 1

We’ve all got crazy stories about co-workers, managers, and bosses. Some of those stories are funny others less so, but more often than not often worth sharing in a cathartic kind of way. I’ve worked for a few office trade magazines during my career, including a publication that
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Between the Lines: More Managed Services for Those Who Can’t Get Enough

I’ve been on a roll of late writing about Managed Services. Actually, my original intent was to write an article on “Managed Services Made Easy” for the July issue of ENX, however, once I completed all my interviews it was obvious to me, as is often the case, that I had more
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Lexmark Looks to Open the Possibilities

A few weeks ago Lexmark presented a Webinar for press and analysts, updating us on what’s going on. There was a lot of information to sort through, some of it old, some of it new, but none borrowed and none blue, all painting a vivid portrait of the current state of affairs at
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Between the Lines: Ink about It

Let me start by giving credit where credit is due for the subject of this week’s column. A couple of weeks ago Larry Levine of Dealer Marketing Systems Tweeted a link to an Inc. magazine article titled “Will Your Tattoo Still Impact Your Interview?” That’s an interesting question
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Between the Lines: The Managed Services Scam

There’s a myth being perpetuated across the document imaging industry in that there are riches to be made in Managed Services. Go to any BTA conference, most dealer meetings, or read online or print publications like this one and you can’t sit through more than 15 minutes of
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Between the Lines: Here Comes Summer and another Elite Dealer Reminder

Just because it’s summer doesn’t mean it’s time to start slacking off. No way, no how. That’s not my style. I never met a deadline I couldn’t meet, summer, winter, spring or fall. Often, I prefer to meet those deadlines sooner rather than later. Admittedly, it’s not always easy
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