Dave Sobel

Is Managed Services Right for You?

With the amount of hype surrounding Managed Services one might think that it’s the perfect panacea for all the ills plaguing the document imaging industry. If you’re a dealer, you’d be a fool to ignore this trend. At least that seems to be the prevailing sentiment throughout the
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Oh No, Not Again: Common Mistakes Made by Dealers Looking to Move into Managed Services

Everybody makes mistakes and the dealer community has made its share as they struggle to make a go of it in the Managed Services business. This month in the print version of ENX magazine the main feature is “Managed Services Made Easy.” The individuals we interviewed for that
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Fear of Managed Services

The main feature in the July issue of ENX is “Managed Services Made Easy.” That piece examines how to get started in Managed Services and whether or not buying an IT company is the easy answer. I also asked the experts I interviewed for that story to identify the biggest fears
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LogicNow’s Ian Trump Raises Awareness for the New Breed of Security Threats

When you talk to Ian Trump, Security Lead at LogicNow, you’re talking to someone who knows IT security inside and out. Trump is an ITIL (Information Technology Infrastructure Library) certified IT consultant with 20 years of experience in IT security and information technology.
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The Role of the MSP as Security Educator

he lack of a comprehensive IT department equipped to implement security protocols and keep employees up-to-date on the latest threats is common among many MSP (Managed Service Provider) customers. As a result, many breaches occur because an employee clicked on an infected link,
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The Year in Preview: The Document Imaging Industry Shares Their Big Plans for the Coming Year

The past three years we’ve asked an assortment of players from the document imaging industry to share with us the trends that will be affecting their businesses in the coming year. Often, there’s a consensus on those trends, which often leads to a lot of repetition.  This ye
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How to Win Over a New Prospect

When you’re pitching for new business as an MSP, like it or not you are an outsider and you have to overcome this. Network assessments can be a great tool to win over your prospect and demonstrate what you can do. Engaging with a new prospect is challenging. As a solutions
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The Trusted Advisor is Dead – Managed Service Providers Need to Project Themselves as Outsourced CIOs

IT providers love to talk about the idea of the trusted advisor.   While there are many legends about the source of this moniker in IT, the one I tend to believe is that when Microsoft was building their SMB market and targeted small business consultants with a line of products
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