Scott Cullen

Between the Lines: Breakfast, But Not at Tiffany’s

If breakfast is the most important meal of the day, that’s doubly true at a dealer conference like last week’s Kyocera event at The Pallazzo in Las Vegas. At events like this you’re on the go from sun up to sun down and if you don’t get up early enough for breakfast, you miss out
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Between the Lines: In Search of the 2015 Elite Dealers

It may only be early April, but the time has to place the call for 2015 Elite Dealer nominations. Admittedly, I have a reputation for getting things done in advance whenever possible. Sure, it’s not always possible, but I still try. That’s why we’re now actively soliciting
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Lexmark Makes a Solutions Statement with its Kofax Acquisition

If Lexmark International’s acquisition of Kofax isn’t one of the document imaging industry’s biggest stories of the year to date I can’t come up with too many others at the moment. But with all due respect to Lexmark International, who would have thought that the Lexington, KY
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Between the Lines: Customer Disservice

We all screw up. My most recent screw up was a minor one that only affected me, but as a journalist who interviews tons of office technology dealers who pride themselves on the service they provide to their customers, my screw up made me wish I was dealing with an office
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Between the Lines: All Work and No Play Make Jack a Dull Boy

At the Konica Minolta dealer meeting in February one of the keynote speakers was Robert Herjavec, from the reality show Shark Tank. He’s also the owner of a successful security company in Canada, Herjavec Group. He also races cars. But wait, there’s more, and I’ll get to
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Can It Get Any Better for All Covered?

It’s been nearly five years since Konica Minolta acquired All Covered and all indications are that the acquisition has been an unqualified success. The All Covered networked continues to grow with the company recently completing its fifteenth and sixteenth acquisitions in Detroit
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Between the Lines: Making the Social Media Scene

Some folks in this industry swear by social media. There are serial Tweeters and casual Tweeters as well as passive Twitter folk who read everybody else’s Tweets, but don’t usually Tweet themselves. As the list of people and companies I’m following on Twitter grows, the challenge
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What YOU Missed at ITEX

What I saw last week in my 36 hours at ITEX could easily suck up a few thousand words and more time than anyone in their right mind would want to spend reading a recap of the ITEX show. Truth be told, there was a lot to see and a lot to do, and not a lot of time to do it in. I
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Between the Lines: Conference Call—ITEX

I’ve never attended ITEX until this year. It used to be a conference my peers told me about with varying amounts of enthusiasm, some going so far as to describe it as a show gasping for its last breaths of air. I can’t tell you what it was like then, but I can tell
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Impression Solutions’ Ray Looney on the New Distribution Agreement with 3D Systems

Earlier this month Impression Solutions announced that the company has begun distributing 3D Systems 3D printers. Initially, they’re taking on the Cube and CubePro 3D printers, and two handheld scanners, the Sense and iSense. In case you haven’t noticed 3D Systems, seems to be
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Between the Lines: From Service to Services

I had an informative interview with All Covered’s Vice President of Marketing Nick Pegley about Managed Services and the growth of the All Covered network last month at the Konica Minolta dealer meeting. I’m writing that article now and it will appear later this month in ENX/The
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Between the Lines: I Will Follow Him, Her, It, and Them

Besides writing between 3-8 articles a week, conducting interviews, transcribing interviews, putting together the weekly ENX/The Week in Imaging newsletter, posting articles to the ENX/The Week in Imaging website, and Tweeting, I’m also following a variety of people, companies,
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Between the Lines: Are You Fed Up with MPS Yet?

Everywhere I look, including here at ENX, people are still writing about and talking about MPS. And one of those people writing about MPS is me. Truth be told, there has been a fair amount of MPS bashing in the press and in conversation at industry events, in some cases
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Between the Lines: How Long Has This Been Going On?

It’s been 29 years this month. That’s how long I’ve been involved in the office technology/document imaging industry. Call it luck, call it fate, call it whatever you will, but out of all the many jobs I’ve had in my life, that initial associate editor position with Office
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Reconnecting with EFI’s Frank Mallozzi Post EFI Connect 2015

I’ve known Frank Mallozzi ever since he was with Canon U.S.A. back in the early 1990’s and was responsible for the rollout of the CJ10 desktop color copier. Back then I was working at Canon’s public relations agency and wrote the press release for that product. Now, more than 20
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