Features

Two-Minute Drill: BTA Ushers Back In-Person Events with March’s Spring Break

The Business Technology Association has made the decision to move forward with next month’s live, in-person Spring Break event. After spending the better part of 12 months cooped up in their
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How to Evaluate an Office Technology Financing Provider

This piece originally appeared on the GreatAmerica Office Equipment Blog forum. Click here to read other topics of interest to our industry. Office technology providers rely on partners to help
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New Phishing Scam Uses Fake PPP Loans to Trick Victims into Giving Up Personal Information

Taking advantage of people’s need for financial assistance, these scammers pose as a bank offering “forgivable business loans to individuals impacted by the pandemic.” Nothing says lowlife more
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Down with the Silos: Cross-Department Integration, Goal Setting Benefit Tech Service

There is a less-heralded revolution that has rippled through the office equipment industry in recent years, one aimed at reducing frustration and miscommunication: tearing down the departmental
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M&A Roundup: UBEO Adds Another Dealer; Higher Information Group and The Golden Ruler Net Deals

This week’s merger and acquisition roundup offers up a trio of deals, with UBEO Business Services announcing its second acquisition in as many weeks in obtaining fellow Austin, Texas-based
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A Type of Art: “American Pickers” Seeks Out Craftsman Gems from Old Print Shop

Textual imaging was one of the first casualties of the digital age. The days of cranking out volumes upon volumes of catalogs, encyclopedias, annual directories, and in most cases phone books,
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Scott Robinson to Lead Toshiba’s Managed Print Services

Toshiba America Business Solutions announced the promotion of Scott Robinson to vice president of managed print services (MPS). Robinson now directs Toshiba’s MPS business across the company’s
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2021 Difference Maker Nominations: Shining a Light on the Deserving

It’s time to turn off Netflix; you’ve seen everything of interest and there’s no point in reliving “Game of Thrones” or scanning for any episodes of “The Big Bang Theory” that you might have
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A Deep Dive into Data Collection Agents: Why Should Dealers and their Customers Care About Them?

Although we talk a lot about managed print service (MPS) solutions, it’s relatively rare to look under the bonnet and explore their actual mechanics. But data collection agents (DCAs) are pivotal
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Tightening the Screws: Looking Ahead at the Next Generation of Service Technicians

If there’s one thing that many office equipment dealers take pride in, and rightly so, it is the extensive experience many of their employees boast. Dealers often use this as a selling point, and
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UBEO Business Services Acquires United Reprographic Supply

UBEO Business Services—a premier provider of printer, copier and document management solutions nationally—expands its operations with the addition of United Reprographic Supply Inc., located in
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Sidestepping a Pandemic: Dealers Chart Challenges of Delivering Technical Service On-Site

Ah, the joys of being a service technician during the age of COVID-19. Face mask? Check. Hand sanitizer? Check. Gloves? Got ‘em. Disinfectant spray for machines? Right here. Maybe disposable work
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