Sales and Service

When I started as a sales person in the copier business I had a very simple process for success: I chose a couple of buildings in my geographically bound territory in Philadelphia and walked office to office with a goal of getting the business card of the “decision maker,” and Read More

This week Carmen Pitarra of Northeast Print Supplies in Pittston, PA discusses his dealership’s most notable sale. What was your most notable sale of the week? Pitarra: A multi-machine Kyocera printer and MFP placement. Who bought it? Pitarra: An education customer. Why did they Read More

Really, where’s the copier you took outta here three months ago? The leasing company is still billing me because they’re stating that they don’t have the copier you took outta here plus since you didn’t get them the copier in time, they’ve now Read More

This week Rick Bastinelli, president of Centric Business Systems with offices throughout Maryland shares his dealership’s most notable sale of the week. What was this week’s most notable sale? Bastinelli: Two Ricoh color production printers, the Ricoh Pro C901 and Ricoh Pro C751. Read More

Ice Ice Baby, Ice Ice Baby All right stop, collaborate and listen Ice is back with my brand new invention Something grabs a hold of me tightly  Those are the first four lines of “Ice Ice Baby” by Vanilla Ice, which brings me to Ricoh ICE (Integrated Cloud Environment) Read More

This week Aric Manion, president of Kelley Imaging Systems in Seattle, Washington shares his dealership’s most notable sale of the week. What was your most notable sale this week? Manion: An IT project from a current customer who we have all of their MPS and all of their copiers. Read More

This week Ray Belanger, president of Bay Copy in Rockland, MA, returns to share his dealership’s most notable sale of the week. What was your most notable sale this week? Belanger: 12 mid-range 25- and 30-ppm Konica Minoltas. We’re excited about that. Who bought them? Belanger: A Read More

Harry Hecht is our guest blogger this week, and according to Harry he’s been in the office equipment business since Chester Carlson invented Xerography, and a little known secret is that Harry was actually Chester’s assistant! Really? Harry has been around for as long Read More

This week Jim Smith, IT sales specialist for managed network services with ASI Business Solutions in Dallas shares his dealership’s most notable sale of the week. What was your most notable sale this week? Smith: We are providing a depth of knowledge and talent to a client’s Read More

I’m going to borrow something from The Week in Imaging and Scott Cullen. Scott reported that while having breakfast with at the Kyocera Dealer Meeting that a Dealer stated that “the truth is 80 percent of the people out there don’t need solutions.” Mind you I have no clue Read More

Russ Jacketti, vice president of sales for WJS Enterprises in Metairie and Baton Rouge, LA describes his dealership’s most notable sale of the past week. What was your most notable sale this week? Jacketti: We placed four Lexmark XS796 50-ppm color A4 machines with finishers. It Read More

It’s been a long time since Ricoh launched a new generation of A3 color multifunction devices—I’m thinking four years or so. A short time ago Ricoh launched their new iStyle design. The series consists of the MPC 3002 (32 color ppm, the MPC3502 (35 color ppm) and then the Read More

(Editor’s note: This is a classic Gil Cargill column that I originally ran a couple of years back in the late OfficeDealer magazine.) That’s right.  A significant proportion of the challenges facing our industry, as it pertains to selling solutions, can be solved by Read More

This week, Christy Coy, General Sales Admin, with Fraser Advanced Information Systems in West Reading, PA, shares her company’s most notable sale of the past week.  What was your most notable sale this week? Coy: Our professional solutions specialist and digital sales rep sold as Read More

In recent weeks I’ve had a couple of blogs referencing a Kyocera dealer in California that was or is going to start advertising for full service and supplies for color pages @ .02 cents per page. The kicker of course, is the coverage. How much color coverage will you, the Read More