The Ups and Downs of 2022 and Beyond: Positioning for Success

We’re only halfway through the year, but 2022 has already been filled with major ups and downs. Just as the lockdowns seemed to be ending and life was heading in the right direction, the supply chain chaos hit full force along with inflation and its resulting price increases on
Read More

Change From Within: Shoring up Internal Processes to Thrive in 2022

The last couple years have presented unprecedented challenges for our industry. And while there have been many discussions around how companies must diversify to adapt, we’re reaching a point where it’s been beaten to death. It’s my belief that the real opportunity lies in
Read More

Hindsight is Insight: Using What We’ve Learned from 2020 to Create a More Profitable 2021

With 2020 finally behind us, we can now begin making 2021 a better year. There were many firsts over the last 12 months, and there are still many unknowns to come. No one could have predicted the impact this pandemic would have, but with every obstacle, there is also opportunity.
Read More

The Discipline of Cost Control: Understanding and Creating Efficiencies in Service Levels

We are slowly coming out of the twilight zone created by the reaction to COVID-19, and everyone handled this shutdown of businesses differently. Some used the time to re-evaluate their teams, some assessed and changed processes and procedures, and many did very little. Since
Read More

Device as a Service: The Hows and Whys of Flat-Rate Billing

From phone service to how we consume entertainment, device-as-a-service (DaaS) has become part of our vocabulary in many areas. For the last couple years, it’s also been a point of discussion in the imaging industry. Nexera started down this path over two years ago. Backed by our
Read More

When Is a Repeat Visit a Call Back?

At some point in the past we have all taken our vehicles in for a repair; if when you did this the shop only fixed it correctly 45 percent of the time would you consider that quality service? If you hired a contractor to build a home and only 45 percent of the construction was
Read More

Why Does Two Equal One? The 11×17 Dilemma

Since the dawn of A3 and production machines capable of copying or printing an 11×17 sized page, we have dealt with the market demand of counting this larger page as one 8.5×11 sized page. It is not hard to understand the ramifications of this marketing onl
Read More