Copier Service

Prior to Columbus, people firmly believed that the world was flat; they had been taught that all of their lives. In the copier service business, we have our own version of the flat world theory. People are constantly repeating the notion that 4.5 calls per day and some fixed Read More

At some point in the past we have all taken our vehicles in for a repair; if when you did this the shop only fixed it correctly 45 percent of the time would you consider that quality service? If you hired a contractor to build a home and only 45 percent of the construction was Read More

Earlier this year at the Kyocera dealer meeting in Las Vegas, I met Dean Johnson, service manager for Royal Business Systems in Anchorage, AK, one morning at breakfast. He had a wealth of stories about living in Alaska and the challenges of servicing office technology throughout Read More

Digital Office Systems (DOS) in Wichita, KS is a locally owned independent dealership that markets Konica Minolta, Ricoh, and KIP digital imaging systems. Ever since it opened its doors in 2001, DOS has focused on an ethical, personalized, and partnered approach to the way it Read More

I had an informative interview with All Covered’s Vice President of Marketing Nick Pegley about Managed Services and the growth of the All Covered network last month at the Konica Minolta dealer meeting. I’m writing that article now and it will appear later this month in ENX/The Read More

I find it hard to believe that it was 2002 when the first AAA “Article about Acronyms” was published in ENX Magazine!  Thirteen years…wow.  Amazingly most of the acronyms mentioned in that article are still in play today.  Xerox and other manufacturers have had thirteen long Read More

Las Vegas is definitely not on my list of top ten favorite places to travel. Yet I have driven there at least 4 times each year for the past 40 years for various industry events.  Ultimately, each trip to Vegas provides me with enough positives to make up for the long drive. Even Read More

It wasn’t that long ago when service techs were forced to make the transition from servicing analog equipment to servicing digital equipment along with all the headaches associated with what was then new digital technology, including connectivity. What was once a challenge has Read More