Sales & Service

One consistent message that was echoed by dealers virtually across the entire spectrum of the industry was that they were a bit busy, even overly-occupied. As problems go, it’s a nice one to have Read More

Is having a conversation a lost sales art? Conversations are the strongest sales tool that sales reps have in order to effectively build credible relationships between their clients, their Read More

When James Morrissey was brought on as northeast region president of UBEO Business Services earlier this year, the main thrust was to help the Austin, Texas-based company continue down the path Read More

In this installment of the greatest challenges facing our Elite Dealer family, we take a wide-ranging look at a number of talking points that have office technology dealers engrossed and looking Read More

Each year, in conjunction with the Elite Dealer issue, we ask our nominees to provide a glimpse into the biggest challenges that they face. While we don’t have a comprehensive breakdown by topic, Read More

Ricoh USA Inc. announced an extremely positive response to ConvergX, Ricoh’s Partner Leadership Forum. The event took a new approach this year, designed for key decision-makers at Ricoh Family Read More

Jim Coriddi made it abundantly clear during the outset of Ricoh’s annual ConvergX meeting, which took place Nov. 18-20 at the Aria Resort & Casino in Las Vegas. The vice president of Ricoh Read More

“The heaviest thing in the world is an empty pocket.” Yiddish Proverb Translated to sales: “The heaviest burden a sales rep can carry is being an empty suit.” It’s Read More