Sales & Service

The irony of discussing hosted events during the current novel coronavirus pandemic is not lost on us. The Centers for Disease Control and Prevention (CDC) has issued ever-shrinking guidance in Read More

Think about this statement for a moment: Sales reps who take over conversations poison their own well. When you steal your customer’s voice, you lower their belief in you. Narcissistic Read More

During the onset of its PrecisionCore rollout for the office inkjet space, Epson vowed to make a bold play that could help the technology become as dominant as it has in the consumer and Read More

Who doesn’t like a party? Few activities can bond a business and its client/prospect base quite like a customer appreciation event, one where there’s little to no shop talk. That’s when you can Read More

Last November, Ricoh made it abundantly clear during its annual ConvergX conference that its Ricoh Family Group dealer partners are an integral part of the manufacturer’s current business and Read More

I’d like for you to grab a sheet of paper and a pen. Write down your top five clients. Now, I’d like for you to think about them for a moment. On a scale of 1-10, how would you rate Read More

Being a few ticks north of the mid-century mark, this reporter clearly remembers the time when the previous generation removed its graduation cap and gown—or mustered out of the service—then Read More

Business was brisk over the past week-plus with deals that touched various segments of the document imaging world. No less than four deals were consummated: Repeat Business Systems obtained Ed Read More