Last week’s ENX Magazine survey of readers indicated that the impact of coronavirus may linger for well beyond the point when states phase in their respective economic openings. This week, we wanted to see how office technology dealers, OEMs, distributors, suppliers and related Read More

As we wrap up our April focus on offering everything-as-a-service, we’ll take a look at the need for customers to embrace the cloud. With subscription-based software and Microsoft’s Office 365 platform already pushing many businesses to embrace cloud solutions to some degree, the Read More

While the news regarding coronavirus appears optimistic, with fewer new cases and evidence that containment measures are helping to “flatten the curve,” this week’s ENX Magazine survey of a post-coronavirus landscape indicated that it may take time for pre-virus business volumes Read More

The number of positive coronavirus cases in the United States crossed the 800,000 mark this week, and it comes as no surprise that the state of New York leads the way with more than a quarter-million cases. New York City remains the center of attention, and Gov. Andrew Cuomo has Read More

As businesses and society, in general, plod their way through another week of making the best of a terrible situation, we wanted to take another look at how coronavirus is impacting the work lives for members of our office technology community. In this week’s survey, we wanted to Read More

Let’s be honest about one thing. Regardless of how you slice it, either seat-based, device-based or any other formula that helps devise a monthly invoice for clients, the operative word is “monthly.” Actually, the full (and desired) term is “monthly recurring revenue.” Oh, how Read More

The nightly news has provided a plethora of statistics regarding the impact of the novel coronavirus (COVID-19) in regards to newly diagnosed cases, the mortality rate; its impact on the availability of hospital beds, ventilators and N95 masks; geographic penetration, age, gender Read More

It is easy to say that the movement toward bundled services under a flat-rate, monthly subscription model is a factor of the millennial generation taking a bigger role in customer buying decisions. It is true that millennials have now grown in size and demographic representation, Read More

April 14 was supposed to mark the 20th anniversary of the ITEX office technology showcase. Sadly, the office technology dealership event, which encourages attendees to “Own the Office, Piece By Piece,” had to be shelved, for now, like many other aspects of our lives during this Read More

As we delve into our state of the industry subject of selling everything as a service (XaaS) and the elements it entails, we will begin with a look at the question of device- or seat-based billing in an industry that has long relied on meter readings to provide precise billing on Read More

Unlimited printing without meter readings. Is the mere thought of using this billing method enough to suck the air right out of the room? Perhaps it is to some, although there is a growing belief that it is much ado about nothing. After all, virtually every prognosticator and Read More

The pace at which acquisition talks between Xerox and HP are proceeding is nothing short of dizzying. The give-and-take banter between Xerox CEO John Visentin and his HP counterpart, Enrique Lores, along with the many players behind the scenes (including investor Carl Icahn, who Read More

Barry Simon has been blessed with a built-in defense system that safeguards against complacency. He uses terms such as “fail forward” and cautions not to trip into pride-based assumptions like the notion that everything his company does represents the best way. After 40 years in Read More

Finding and keeping. Readers will note this common thread among our state of the industry reports. In February, it was all about finding and retaining valuable employees. For March, we talked about hosted events—vehicles for educating customers and prospects, grooming them to Read More

Last week, President Trump enacted the Defense Production Act (DPA), which enables the federal government to direct companies to prioritize production for the benefit of national defense. While the DPA has not been fully leveraged, many companies around the nation have stepped to Read More