Ken Edmonds

On Oct. 1, the Business Technology Association (BTA) will present its new online educational offering, BTA Service Success Training. It is the first training program for supervisors and managers that addresses the fundamentals of supervision and management. The online format, Read More

In the last article, we discussed parts as related to the technician and service calls. In this article, we will focus on areas where we can reduce parts expense without impacting FCE. We will consider three separate areas where opportunities exist to improve profitability. Read More

Prior to Columbus, people firmly believed that the world was flat; they had been taught that all of their lives. In the copier service business, we have our own version of the flat world theory. People are constantly repeating the notion that 4.5 calls per day and some fixed Read More