The future of the office technology industry continues to be services. Industry pundits are touting managed IT services as the next big thing and without a doubt more office technology dealers are getting into that business whether they are ready or not. “We’re seeing more BTA Read More

This week Al Aaron, president of Saxon Office Technology in Morrisville, NJ, shares what’s hot and what’s not in his market. CBE sells Kyocera and Panasonic equipment as well as Kodak scanners. What’s hot? Aaron: Scanners. We’ve been selling Kodak scanners and everybody wants a Read More

I was having a conversation with a close friend in the industry a while ago and he made a comment about how he couldn’t understand why any young person would want to take a job with an office technology dealership today. That caught me by surprise because he’s in the business and Read More

How long have I been in the business writing about the imaging and office technology industry? It’s going on 27 years yet I can’t believe I’ve made it this far without crossing paths with Gary Willert, president and CEO of LMI Solutions. Willert acquired the company, which was Read More

How long have I been in the business writing about the imaging and office technology industry? It’s going on 27 years yet I can’t believe I’ve made it this far without crossing paths with Gary Willert, president and CEO of LMI Solutions. Willert acquired the company, which was Read More

After running these short pieces on whether or not MPS has become a commodity in The Week in Imaging the past few weeks I received an e-mail from Rob Sethre, senior consultant for Photizo Group a little over a week ago. He had recently written a blog post on a similar topic and Read More

This week Tarek Hafiz, president of Cell Business Equipment (CBE) in Irvine, CA, shares what’s hot and what’s not in his market. CBE sells Sharp, Ricoh, and Canon devices as well as postal equipment. What’s hot? Hafiz: The Sharp boards are very hot for us right now. We’re finding Read More

This week Tarek Hafiz, president of Cell Business Equipment (CBE) in Irvine, CA, shares what’s hot and what’s not in his market. CBE sells Sharp, Ricoh, and Canon devices as well as postal equipment. What’s hot? Hafiz: The Sharp boards are very hot for us right now. We’re finding Read More

Thanks to everyone who joined our first Webinar this past Wednesday. It was great having you. I hope to do many more of these in the future. I was reading The New York Times last week and came across this article, “In Hi-Tech Japan, the Fax Machine Rolls On.” You can find the Read More

This week I speak with Thomas Schneck, vice president of DocuWare about document management and end user’s and dealer’s perceptions of this key solutions segment. I started the interview by asking Schneck what the concept of document management means to its dealers and end users? Read More

It’s not every day a dealer makes a multi-million dollar investment in a new headquarters, and when they do, it’s a reflection of the success of the business. A perfect example is the new headquarters of Centric Business Systems in Owings Mills, Maryland which fulfills the vision Read More

What do you say to people who say that MPS has become a commodity? In our continuing series, Sarah Henderson, director, MPS operations for West Point Products offers these comments on the subject. “Don’t sell on price, sell on value. If you follow a consultative sales process and Read More

You know Xerox is onto something big, or what portends to be something big, when they present an hour-long, well-scripted and choreographed Webinar hosted by industry analyst Bob Palmer. That happened this past Monday, February 11 in advance of the February 13 rollout of Read More

I’m running out of ideas of topics to write about. Help me out here. Okay, I’m exaggerating, I’m not really out of ideas about what to write about, but I would love to get your input about some of the topics and issues that you’d like me to pursue in the coming weeks and months. Read More

After I published the article on the latest Canon Canonball program designed to take down IKON accounts, I received this off the record comment from a Canon dealer. They felt that the program they’re offering a little bit late to the table, like too little too late. I thi Read More