Doing Better Business

In recognition of the Milano Cortina Winter Olympic Games, the editors at ENX Magazine have captured a gold medal in the category of “too on the nose” for its question regarding what the future holds for enterprise content management (ECM). Yes, we’re ashamed, so we’ll take our Read More

As we’ve observed countless times before, it’s easy for a media analyst/journalist to flatly declare that dealers need to diversify without having concrete data points to share. After all, considering the investments of time and finances, adding a new product or service can be a Read More

The best way to turn revenue into recurring revenue and long-term engagements is to make sure that clients are getting the full value from enterprise content management (ECM). These current and prospective accounts are fully engaged in their own day-to-day business matters. They Read More

When it comes to business challenges, we live for those requiring little to no thought. If only every issue were the equivalent of a lightbulb in need of replacement, without having to dash off a mass email or call an emergency meeting. Unfortunately, that’s not how life Read More

In this age of advanced metrics, businesses are always looking to quantify performance and, invariably, measure improvement. In the case of training, companies want to know if what they’re doing is resulting in improved key performance metrics. The office tech universe is no Read More

As we’ve seen not only in our industry but in general, individuals respond differently to educational styles. Some people love the hands-on, interactive experience that comes with in-person tutorials. Others find self-guided methods allow them to choose a time when there are no Read More

We kick off November’s State of the Industry report on coaching and training with a simple theme. We asked our esteemed dealer panel if the preference for both sales and technical training is to use internal instructors or turn to manufacturers and a broad selection of Read More

Author and spiritualist Frank Clark once observed “We find comfort among those who agree with us, growth among those who don’t.” It is often too easy to slip into a with-the-crowd mentality; we’ve all been guilty, at one time or another, of (initially, at least) embracing Read More

There’s nothing like the beginning of a new year to trigger the process of reflection, evaluation and self-introspection. Regardless of how you want to tag it, we’re basically using January as the period to determine what’s working, what needs improving and which steps are needed Read More

Ordinarily, we’d make some corny joke about the year being so new that we’re still writing 2024 on our checks. But for the life of me, I don’t know anyone who uses paper checks anymore. I’m sure a lot of people still do, somewhere. Regardless, time is nipping along smartly—we’re Read More

Welcome to the New Year. Yes, you’re at the office in body, if not spirit. Chase that headache away with a Tylenol or, if you prefer, more hair of the dog that bit you. But since we don’t advocate drinking on the job, you may want to ask your immediate report if a little whiskey Read More

In thinking about the ins and outs of hiring, it sometimes comes down to having a good feeling about someone. And while HR and other exec folk have been burned by relying on the “gut” to decide between two or more candidates, it’s a time-honored practice. Maybe not for long, Read More

When we last visited the topic of hiring and retention a few years ago, conditions were especially favorable toward job hunters. It was the era of the Great Resignation, an extended period when four million members of the workforce were switching jobs each month. And while the Read More

There are two popular narratives in today’s employment landscape when the subject of remote work is broached. Some see it as the new post-COVID reality, while others believe it is largely becoming a thing of the past in the wake of several prominent companies issuing Read More

A pair of dealers embraced the “buy local” mantra in announcing acquisitions this week. Braden Business Systems of Fishers, Indiana, bolstered its Midwest holdings by obtaining Lafayette Copier, roughly 67 miles away. Meanwhile, Doing Better Business of Altoona, Read More