October 1, 2015 is circled on my calendar, is it circled on yours? That’s the date of the annual Cannata Dinner. It’s a charity event that brings together dealer principals and top decision makers from the dealer, manufacturer, leasing, software and services segments along with Read More

A little over two years ago, Craig Knouf, a document imaging industry veteran, decided to roll the dice and get back into the document imaging business in a mature Portland, OR market, a market with some formidable big name competition. Was that a smart move, a smooth move, or Read More

If you’ve been around this industry long enough you get to know people or you get to know names if not the actual person. That’s the way it’s been for me. One subset of the document imaging industry that’s always fascinated me is the sales consultants. Some I know personally, Read More

It’s a good bet the old adage, ‘Those who can’t do teach’ doesn’t apply to your average document imaging industry sales consultant. Sales consulting and training has become a cottage industry as folks who were once out in the field selling day in and day out or running Read More

It usually starts with service. And that’s exactly how things started for Nexus Office Systems, a Rockford, Illinois-based dealership where providing customers with superior service has always been part of the plan. Indeed, the company was founded with service in mind and that’s Read More

When an office imaging dealer needs quick and reliable circuit board repairs or a replacement board, the first call many make is to Hytec Dealer Services, Inc. They also depend on Hytec to lower circuit board replacement costs and help improve their first-call effectiveness, Read More

I interview hundreds of professionals from all segments of the document imaging industry every year. Some days I do as many as three or four interviews a day. Sometimes it’s only one. Rarely is it none. More often than not, these interviews are informative and insightful. An Read More

Earlier this year I was talking to Ed McLaughlin, president & CEO of Valderus, about the industry’s difference makers. During our conversation he mentioned a distributor named ScanSource, noting the inroads they’d been making as a distributor of 3D printers. Whenever anyone Read More

Who or what influenced you to travel down the career path where you reside today? I’m curious and invite you to share your influences with me and the readers of ENX/The Week in Imaging. I’ve written about the long circuitous route I traveled to get where I am before, but never Read More

With the amount of hype surrounding Managed Services one might think that it’s the perfect panacea for all the ills plaguing the document imaging industry. If you’re a dealer, you’d be a fool to ignore this trend. At least that seems to be the prevailing sentiment throughout the Read More

Everybody makes mistakes and the dealer community has made its share as they struggle to make a go of it in the Managed Services business. This month in the print version of ENX magazine the main feature is “Managed Services Made Easy.” The individuals we interviewed for that Read More

We’ve all got crazy stories about co-workers, managers, and bosses. Some of those stories are funny others less so, but more often than not often worth sharing in a cathartic kind of way. I’ve worked for a few office trade magazines during my career, including a publication that Read More

If you run into Shane Hannan, president of Print Control Software, Inc., maker of ROI Print Manager, at a conference, in a dark alley, or simply speak with him on the phone, you’re going to hear a lot about the importance of providing dealers with user level printing data. You’ll Read More

The main feature in the July issue of ENX is “Managed Services Made Easy.” That piece examines how to get started in Managed Services and whether or not buying an IT company is the easy answer. I also asked the experts I interviewed for that story to identify the biggest fears Read More

I’ve been on a roll of late writing about Managed Services. Actually, my original intent was to write an article on “Managed Services Made Easy” for the July issue of ENX, however, once I completed all my interviews it was obvious to me, as is often the case, that I had more Read More