You wouldn’t think that one of the largest dealerships in the country would ever end up putting itself on the market and then selling to what probably was the highest bidder, but think again. And think hard because that’s what happened with Marco, Inc. the St. Cloud, Read More

Two weeks ago I traveled to Clearwater Beach, Florida for Square 9’s Encompass end user and reseller conference. The theme was “Changing the Direction of Your Business,” a fitting theme for attendees as well as Square 9 itself as the company rockets ever faster upwards in the Read More

Epson continues to raise its profile within the commercial business inkjet printer market with a new line of WorkForce Pro workgroup printers introduced on Oct. 27. The new A4 models, the WorkForce Pro WF-6590 multifunction printer and WF-6090 single-function device, reportedly Read More

I ask that question because this month’s main feature focuses on mastering new marketing methods. That means we’re mostly talking about social media. Like any new technology, and we’ll call social media a technology for lack of a better term, there’s a learning curve associated Read More

In a document imaging industry that’s become increasingly data driven, you can’t underestimate the impact of having accurate and detailed data at one’s fingertips. When it comes to sources of accurate and detailed data within the document imaging space, one of the first players Read More

If you’re going to work an 80-hour work week like Dawn Abbuhl, president of Repeat Business Systems, the end result had better be a successful business. Based on its 28-year history and how it’s doing this year, it’s safe to say, Repeat Business Systems is indeed a successful Read More

It’s a new world and the old rules don’t always apply anymore when it comes to reaching new customers and retaining old ones. Social media is complementing and in some instances replacing traditional marketing for reaching out to customers and prospects. For some dealerships Read More

Ever since it was founded in 1989, DocuSense in West Chester, PA has been growing, expanding, and winning over new customers thanks to a commitment to providing superior service. As anyone who follows the comings and goings of the office technology dealer community clearly knows, Read More

Leave it to Lexmark to leave nothing on the table after last week’s press and analyst briefing in Lexington. If I’ve learned anything from attendance at past events it’s that Lexmark is adept at putting together a complete agenda that leaves no one leaving Lexington wondering Read More

I was going to be writing about my trip to the Square 9 Encompass conference this week, but I’m putting that off until next week with the latest news hitting the wires about Lexmark and Xerox. I was just in Lexington for a press and analyst briefing (see my article below) and all Read More

As I’ve been writing the Elite Dealer profiles for the December issue of ENX and comb through the responses for unique marketing programs I’m seeing quite a few dealers touting their customer appreciation events. It’s amazing how much time, effort, and resources go into events Read More

A couple of weeks ago at The Cannata Dinner I was speaking with someone who’s been around the document imaging industry for something like 40 years working in various capacities. He’s now with a wholesaler. I’ve accumulated nearly 30 years and afterwards it got me thinking about Read More

The number of dealers open to adding Managed Services to their menu of products and services offerings is growing as scores of industry consultants and even the OEMs themselves validate this new- fangled business model for the document imaging industry. There’s so many ways to do Read More

Last month at Graph Expo Ricoh Americas Corporation introduced the Ricoh Pro 8100e series of monochrome production printers and the Ricoh Peripheral Interface Port (RPIP), which reportedly bring new capabilities to automate commercial, data center, and corporate production tasks Read More

If the annual Cannata Dinner isn’t the document imaging industry’s premier networking event, I don’t know what is. I’d be hard pressed to come up with another event that brings together such a diverse group of industry movers and shakers in a relaxed, non-competitive, low-sales, Read More