March 28, 2017

Are We There Yet? Motivating Millennials in Your Workforce

Millennials—the generation born between 1981 and 1997—are currently the largest generation living and working in the United States. Expected to comprise 75 percent of the U.S. workforce by 2025, their formidable numbers require businesses to develop a new playbook in order to
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Measure and Manage Your Customer Satisfaction and Loyalty!

“If you can’t measure it, you can’t manage it” That quote has been attributed to many individuals, the most famous being those icons of modern management philosophy Peter Drucker and Edward Deming. I would hazard a guess that all successful business men and women have paid
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For Nauticon, a Service-First Philosophy Leads to Sticky Customers

A lot of dealers say they have a service-first approach to their customers, but Nauticon Office Solutions has the numbers to back it up. Customer retention rates are in the high 90-percent range, and its Net Promoter Score of 94 is one of the highest we’ve seen. Nauticon, which
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Is Your MPS Broken

There is a vast array of opinions in the industry regarding how managed print services should be executed and what success really looks like. Companies from the MFP space, IT providers and service organizations are all looking to sell MPS programs. Each of these company types has
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Gwentaa Supply Intelligence Improves MPS Profitability with Collaborative, Continuous Development

Innovation, quality, value and service are the cornerstones of Gwentaa’s business approach. Its development focus on bringing together information from multiple systems enables the company to create software that adds value to its customers’ bottom lines and improves their
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Prosource’s Five-Year Plan Spurs Growth and Transforms the Company

All a copier dealer needs to do to grow is keep its core business strong, expand its geography, develop some new product lines and perhaps acquire a few companies to help fill in the gaps. That’s easy to say, but hard to do. Cincinnati-based Prosource has done all of that and
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