Ideally, the path to growth within the dealer community is paved with promises of net-new business, but that need not be the cure-all solution. As with any ancillary offering that provides enhanced customer stickiness, your current book of business is the simplest solution to Read More

In “Calmly We Walk Through This April’s Day,” the late poet Delmore Schwartz wrote, “Time is the school in which we learn, Time is the fire in which we burn.” It is a reminder of not only our mortality, but perhaps the importance of gleaning knowledge and perspective during our Read More

That the past year has been challenging to Ricoh Company is an understatement. The Tokyo-based OEM registered a $1.6 billion loss for the fiscal year ending March 31, 2018, which was largely a factor of the goodwill impairment of its North American business. Well before the Read More

Establishing a corporate culture can be a tricky thing for any office technology dealership. Sure, there are base values that any company worth its salt will seek in its employee roster: Honesty, integrity, a sterling work ethic, the willingness to do whatever it takes to satisfy Read More

The driving force behind OES-Solutions was never to be just a repository for purchasing product. After all, there is an ample number of other distributors who fit that description. The true wheelhouse for the Westfield, IN-headquartered distributor is catering to SMB dealers with Read More

In the 2000 film, “The Family Man,” Nicolas Cage’s character, Jack Campbell, finds himself in an alternate universe. In it, he tries (among other things) to win his way into a job with a Wall Street M&A firm, P.K. Lassiter. In “real” life, Campbell is the president of P.K. Read More

To err is human, but there is no forgiveness for users whose repository of information is flawed. Content management explodes on the launching pad when content fidelity is compromised. Fortunately, there is a wealth of solutions that can ensure optimal confidence in the Read More

It didn’t take long for the other shoe to drop. Fujifilm Holdings has taken Xerox to court, seeking more than $1 billion in damages for a breach of contract after the Norwalk, CT-based manufacturer announced it would no longer pursue the proposed merger between Xerox and Fuji Read More

OK, so we’ve just about hit the midway point of 2018, as incredible as it may seem. Time to focus on following through with those business plans and plow through the third quarter with a vengeance prior to the holiday season. And perhaps, just maybe, it might be time to revisit Read More

Brian Frank had a pretty good idea of what the future would look like for the office technology dealer universe, and the president of Graphic Enterprises Office Solutions wanted to play a big role in shaping that future for his company by following an M&A path to growth. Read More

Creating a work atmosphere based on trust and autonomy can be difficult to achieve. It requires a degree of faith on the behalf of management, and assembling a team of employees who are like-minded when it comes to the goals of the dealership. But Sam Stone wouldn’t have it any Read More

Last month, Sharp Electronics Corp. announced that Mike Marusic would take the helm as president and CEO of Sharp Imaging and Information Company of America (SIICA). He replaced Doug Albregts, who left the company to take an executive vice president role at Las Vegas-based Read More

Looking back, it’s probably safe to say that Danielle Wolowitz did not have concrete career plans while attending a Catholic university in northern New Jersey. She didn’t know what she wanted to do, but in a sense, she knew what she wanted to be…happy and successful. Her family Read More

In conjunction with this month’s state of the industry focus on ECM, document capture and related software, we asked our panel of software vendor experts to chart out how they envision the evolution of these tools in the short-term future. In addition, the esteemed roster of Read More

Sometimes, it is the back story of an individual’s career that can truly portend his or her future. That is certainly the case with Art Post, a 35-plus year sales veteran of the office technology space and the CEO of the Print4Pay (P4P) Hotel, a knowledge-sharing repository for Read More