In a bit of a nod to the Captain Obvious in all of us, perhaps one of the secrets to ensuring future growth for managed IT providers is to furnish the full spectrum of IT needs for clients. While there may be no universally-accepted platform of product and servi Read More

Seeking to make more effective use of its alliance with Service Leadership Inc., Collabrance LLC announced two new peer groups that will focus exclusively on copier dealers and partners who use the Collabrance managed IT services platform. Two new peer groups are being rolled out Read More

There’s no dearth of talk surrounding the need for enhanced security for businesses when it comes to protecting the sanctity of their servers, data, storage and personal computers. But it was the desire to channel that awareness and focus it on one of the most often-overlooked Read More

Have you ever watched a NASCAR race in person or on television? It’s an interesting study in competitiveness. Forty individual drivers get behind the wheel of a car that is constructed to an exact set of specifications, hence the “stock car” designation. Each of the pit crews Read More

Epson America chose Valentine’s Day to begin shipping its newly-christened WorkForce Pro WF-C5000 series, which replaces the WF-5000 series of color workgroup printers. It was an appropriate release strategy; given how fond users were of the previous iteration of the lin Read More

Businesses often take years to develop a sterling reputation. Yet, it only takes one slip, one promise unfulfilled, to undo years of hard work and diligence. In a community as tightly-knit as the office technology space, one piece of bad news travels 10 times as fast as 10 Read More

Todd Croteau does not claim to have all the answers. But the president of All Covered, the IT services division of Konica Minolta, is heartened by the knowledge that with more than 800 engineers in 35 locations across the United States, the answer to any IT-related issue—no Read More

At the onset of its creation, the founding principles for Collabrance walked hand-in-hand with the company’s mission: Helping our customers achieve greater success. The task at hand wasn’t an easy one; the company wanted to take an industry as complex and convoluted as managed IT Read More

Like millions of other Americans, Les Olson grew up during the Great Depression, a time in which family was just about the only thing many people could count on. And even there, Olson’s losses were heart-wrenching. An older brother passed away, and on Les’ first day of high Read More

Any conversation involving managed IT generally centers on the 8,000-pound gorilla in the room: security. Last summer, more than 143 million U.S. consumers saw their personal information (social security numbers, birth dates, addresses, etc.) exposed in the Equifax breach. And Read More

As we wrap up this month’s focus on printing consumables, we’d like to take a look at how certain technology changes have helped shape and positively (and negatively) impact consumable offerings for dealers and their end-user clients. While many of our panelists note the Read More

Hollywood, FL—Giving many attendees a break from the doldrums of winter, Canon assembled more than 50 industry journalists and analysts to the annual One Canon Event, held at the sun-splashed Diplomat Beach Resort here Feb. 12-14. The venerable manufacturer used the gathering to Read More

Last month, Global Imaging Systems (GIS), a Xerox Company, revealed its leadership change for the future, with Dan Cooper taking the helm to replace Tom Salierno, who is retiring as CEO in April. He will report to Mike Feldman, president of North America Operations at Xerox. Read More

Last week, a pair of OEMs and an industry analyst provided an overview of the benefits of using original equipment manufactured-supplied consumables. This week, we’re providing equal response time for third-party consumable manufacturers to make their case for taking the Read More

There are two sides to every argument. In the case of offering OEM-produced toner as opposed to third-party product, office technology dealers and resellers need to weigh a number of options when managing their accounts, not the least of which is price. In this week’s look at Read More