ACDI Energy Services Announces Shore Office Systems as New Reseller Partner

Benton, AR (Oct. 24, 2023) — ACDI Energy Services is excited to announce the addition of Shore Office Systems as an authorized reseller of its electric vehicle (EV) products. ACDI Energy Services is focused on adding power to the growing electric vehicle market that supports
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Forward Momentum: Dealers Ponder the Future of Managed Print Services

For anyone who’s ever owned a puppy, the somewhat odd but apt correlation between young dogs and managed print services (MPS) is undeniable. Both require significant attention; neglect can produce disastrous results. They need to be nurtured and constantly monitored to avoid
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Usherwood Office Technology Difference Maker Mike Riordan Pivots from Mr. Fix-It to Service Leadership

Those of us old enough to remember the 1970s vividly will recall how the television set was the center of the household universe. No YouTube, eBay, Amazon or the internet, for that matter. Only the warm, often statically glow of the boob tube brought the world into our homes,
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Mark of Excellence: ENX Magazine Unveils 2023 Elite Dealers List

Affinity Business Communications, the publisher of ENX Magazine and ENX The Week in Imaging, announces the 2023 list of Elite Dealers. Comprehensive profiles of the 118 dealer honorees will be featured in the December issue of ENX Magazine. As 2023 saw the
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Ninestar Ban: Dealers Chart Supplies Concerns and Strategies in Relation to MPS

The June edict by the Department of Homeland Security (DHS) that essentially sidelined cartridges and supplies manufactured by China-based Ninestar should, in theory, have somewhat of a deleterious impact on managed print services (MPS) programs. But are the so-called cloned
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Work Hard, Stay Humble, Be Kind: AIS Difference Maker Stephanie Keating Phillips Lives Her Credo

Every sales rep remembers that one gratifying takedown that solidifies, in his or her mind, that they have found their true professional calling. For Stephanie Keating Phillips, that moment arrived at the tender age of 24, when a large national account win translated into a
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At First Blush: Dealers Provide Feedback on Toshiba LEAD Beyond Conference

Toshiba America Business Solutions (TABS) welcomed about 800 resellers, end-users and industry partners to the Bellagio Hotel in Las Vegas Sept. 12-14. Of that headcount, approximately 225 dealers were on hand to hear the OEM’s message of print positivity and the many tools in
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Konica Minolta Again Named a Leader in Worldwide Print Transformation by IDC MarketScape

Ramsey, NJ (Oct. 10, 2023) — Konica Minolta Business Solutions U.S.A. Inc. (Konica Minolta) today announced it has been named a “Leader” in the IDC MarketScape: Worldwide Print Transformation 2023 Vendor Assessment (doc #US51146523, August 2023). The IDC study evaluated the
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Account Management: Dealers Cite Importance of the M in MPS for Maintaining Business

Leave it to the editors at ENX Magazine to state the obvious. But it really does bear repeating: the managed aspect of managed print services is the key to ensuring the next round of client renewals. At a time when generating net-new MPS accounts can be quite challenging,
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Doing Better Business Difference Maker Greg Burrell Lets His Work Speak for Itself

When he strolled out the doors of the Penn Technical Institute, Greg Burrell figured his stay in the world of office technology dealer technical service would be a brief one. After more than 20 years in the industry, however, the vice president of service for Doing Better
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Supplies Industry Mourns Passing of Gene Fontana

Gene Fontana, 71, a warm and colorful figure who was well known throughout the imaging supplies circle, passed away Sept. 30 following a courageous two-year battle with an undisclosed illness, according to longtime friend and business partner Tom Ghyczy. Mr. Fontana was a “mentor
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MPS Needs of Today: OEMs Outline the Latest Trends, Tools in Delivering Effective Print Management

How does a dealer/managed service provider best leverage its managed print services (MPS) program in arguably the most challenging era of the concept’s existence? Fleet management, break-fix, supplies fulfillment, security enhancement, cost certainty—these and numerous other
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Front-Line Firepower: Tech Service Prowess Keeps Advanced Imaging Solutions Atop Production, Office Worlds

The term “teamwork” is bandied about to the point that its meaning is lost in a cloud of clichés. Often cited as the key to success for many office technology dealerships, it’s a rather nondescript buzzword lacking in context and substance. But in times of turmoil—and suffice to
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MPS Reimagined? Following Clients’ Evolved Needs Enables Providers to Flourish

It’s no secret that managed print services (MPS), as a talking point, has lost ground in the popular topic department to digital transformation and product diversification. We’ve read all the statistics about print declining 3%-5% yearly, a trend further hastened by the pandemic.
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Toshiba’s LEAD Beyond Conference Portends Bright Future for Print

Ordinarily, Larry White is nothing short of a Texas gentleman (and a Cowboys fan, but we can forgive that trespass). But as the president and CEO of Toshiba America Business Solutions took the stage at the Bellagio Hotel in Las Vegas for the 2023 LEAD Beyond conference Sept.
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