Movers and Shakers

In the 10-plus years since the Difference Makers program was launched, we’ve profiled individuals from virtually every company that serves our industry, including star performers representing dealers, OEMs, distributors, solutions specialists, trainers, consultants—you name it. Read More

Anyone who’s ever climbed a mountain and reached its summit can attest to it being an awe-inspiring moment—perhaps a once-in-a-lifetime journey. And while we don’t know if Krista Salladay owns a pair of hiking boots, one thing is certain: the first time she attended Ricoh’s Read More

When a client forms an opinion about a dealership, it isn’t always just the sales rep or the solutions expert that leaves the greatest impression. Technicians and admin provide critical post-sale support, and their willingness to provide assistance (or lack thereof) will resonate Read More

While every Difference Maker has a unique story within their personal or professional background, Rick Davis’ isn’t likely to be replicated in our industry. Perhaps his life story will one day be shared in book, TV or movie form: he was legally emancipated from his family at age Read More

There’s no denying the success that Juliet Siro has attained. A graduate of both Farleigh Dickinson University’s Silberman College of Business in addition to Centenary University, she also holds an MBA in executive global business management. And in 14 years with Toshiba, she’s Read More

For better or for worse, a company’s corporate culture is often created and shaped by the attitudes, mores and actions of leadership that are observed by their charges, a.k.a. the team members. This is why many office technology dealers that value their reputation within the Read More

The team members at Premium Digital Office Solutions (PDOS) in Fairfield, New Jersey, may want to add a holiday to their calendar and call it PB Thanksgiving. Had “PB,” an unnamed purveyor of postal equipment, not decided to make major changes to its compensation structure, then Read More

Is Peter Massaro a high achiever? That answer may lie in the fact that the chief operating officer for Milner wakes up every morning at 3 a.m. to begin fitness training. The early bird mentality allows him to begin the day with purpose and “[knock] out the first win before the Read More

There is a psychology in B2B sales that asserts people only buy from those they like. In some instances, salespeople also have a disdain for potential business partners that needs to be overcome. Still, David Ardies doesn’t see it as being all that complicated. A sales lif Read More

Business is a journey dotted with destinations. And if there’s one thing Justin Rebhun has learned as a salesperson and a leader, how you get to those destinations is not as important as simply arriving at them. The president of FTG Texas, a Flex Technology Group company, Rebhun Read More

Being a maker of memories is no small feat for Kristen Zaccardi Ruppert. As the corporate events manager for Konica Minolta Business Solutions U.S.A., it falls upon her to design an experience that, while transient in nature, nonetheless leaves a lasting impression. Fair or not, Read More

It took a hitch in the Navy for Judson Meyers to realize his professional passion, although given his zeal for fixing things, it isn’t too surprising. During his service, several of his fellow sailors had been grousing about a common area copier that was constantly getting Read More

It didn’t take long into his career in the office technology dealership universe for Matthew Salzano to appreciate the impact that his company, Network Digital Office Systems, can have on the success of its clients. That idea was solidified in an early win that saw his company Read More

Ultra-competitive. High-energy. Risk-taker. These are definitely not the keywords one would associate with a leasing industry job description. Then again, Steve Mosley is not your garden variety, straight-laced financing professional. The senior vice president, director of sales Read More

Success in sales largely hinges on confidence, especially for the most veteran of account representatives. They’ve been through the process umpteen times, can recite the talk track in their sleep, and have cultivated enough relationships to sustain them and hit their number. A Read More