Features

Navigating Change: Product Portfolios, Cost and Relationship Management Among Areas Confronting Dealers

As change management confronts many dealers and providers to the office technology realm alike, perhaps it is equally important to maintain the processes and procedures that worked prior to the
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M&A Roundup: Xerox Adds CareAR, ACP and Time Business Merge, MTS Office Changes Hands

Industry transactions rolled forward this week with a trio of announcements. Xerox picked up augmented reality support specialist CareAR. On the dealer side, All Copy Products and Time Business
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EFI Engage Worldwide Conference Features Product Launches and Educational Opportunities to Help Customers Succeed in 2021

The first-ever worldwide virtual users’ conference for Electronics For Imaging, Inc. customers, EFI Engage, features groundbreaking new innovations that accelerate customers’ ability to
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Making Most of Clouded Future: Charting the Great Unknown

Our collective vocabulary saw something of a boost in 2020, as did the office dealer’s product portfolio. Outside of the health care world, few people were familiar with the term personal
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M&A Roundup: TOPP Business Solutions Acquires Technic IT Group; Novatech Expands

TOPP Business Solutions (TBS), one of the region’s largest family-owned office automation dealers, is expanding with the acquisition of Dunmore, PA-based Technic IT Group, LLC. “This is truly a
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The Next Move: As Industry Slowly Emerges from Pandemic, Experts Ponder Dealer Approach

In the movie “Captain Phillips,” there’s a scene where the U.S. Navy tries to draw the line by pressuring the Somali pirates who have taken Captain Richard Phillips hostage to end the standoff.
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Office Depot Rejects Staples’ Offer but Leaves Door Open to Possible Deal

Mindful of two past attempts in joining forces that eventually didn’t pass muster with the Federal Trade Commission, The ODP Corporation—parent company of Office Depot—formally rejected the $40
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Lessons Learned, Part Two: Even the Worst of Years Provided Beneficial Moments

The oft-repeated adage about life, that it gives you the test first and teaches the lesson after the fact, certainly holds true. During 2020, we learned on the fly from the comforts of home but
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NetSmart Plus Adds VoIP Products and Carrier Services with Recent Acquisition

NetSmart Plus, a division of award-winning office technology provider Applied Imaging, has partnered with Holland-based Blackport Solutions, effective Dec. 14, 2020. With this partnership,
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Staples Makes Another Play to Acquire Office Depot

Office supplies giant Staples is taking another run at acquiring Office Depot, five years after the Federal Trade Commission (FTC) put the kibosh on a previous deal because it would violate
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Enhance Your Customer Retention Strategy with These Five Focus Areas

This piece originally appeared on the GreatAmerica Office Equipment Blog forum. Click here to read other topics of interest to our industry. You’ve worked hard to earn the trust and business of
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Lessons Learned, 2020 Style: What Takeaways Will Gear Industry for an Improved 2021?

It is tough to take full stock of the previous year when its aura still hangs listlessly above our heads. Where did we go wrong, you may ask? We are quickly comforted by the affirmation given to
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