Editors Blog

Down with the Silos: Cross-Department Integration, Goal Setting Benefit Tech Service

There is a less-heralded revolution that has rippled through the office equipment industry in recent years, one aimed at reducing frustration and miscommunication: tearing down the departmental
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A Type of Art: “American Pickers” Seeks Out Craftsman Gems from Old Print Shop

Textual imaging was one of the first casualties of the digital age. The days of cranking out volumes upon volumes of catalogs, encyclopedias, annual directories, and in most cases phone books,
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A Deep Dive into Data Collection Agents: Why Should Dealers and their Customers Care About Them?

Although we talk a lot about managed print service (MPS) solutions, it’s relatively rare to look under the bonnet and explore their actual mechanics. But data collection agents (DCAs) are pivotal
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Tightening the Screws: Looking Ahead at the Next Generation of Service Technicians

If there’s one thing that many office equipment dealers take pride in, and rightly so, it is the extensive experience many of their employees boast. Dealers often use this as a selling point, and
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Two-Minute Drill: What Pandemic? Applied Imaging Shares Insight into Bevy of Acquisitions

The industry and business in general find themselves in an era of belt-tightening and adhering to a wait-and-see mentality when it comes to investments, particularly in acquisitions. It seems
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Health Care Sees Double the Increase in the Amount of Ransomware Attacks Since November

With an average of 626 ransomware attacks weekly on health care organizations, it’s evident that the bad guys are stepping up their tactics and focus where they believe the money to be. Health
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Crystal Ball and Tarot Cards Might Be More Effective in Projecting Beyond 2021

Imagining a time before face masks, incessant hand washing and social distancing is becoming increasingly difficult. It was around this time last year that people could be observed wearing PPE in
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Navigating Change: Product Portfolios, Cost and Relationship Management Among Areas Confronting Dealers

As change management confronts many dealers and providers to the office technology realm alike, perhaps it is equally important to maintain the processes and procedures that worked prior to the
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Making Most of Clouded Future: Charting the Great Unknown

Our collective vocabulary saw something of a boost in 2020, as did the office dealer’s product portfolio. Outside of the health care world, few people were familiar with the term personal
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The Next Move: As Industry Slowly Emerges from Pandemic, Experts Ponder Dealer Approach

In the movie “Captain Phillips,” there’s a scene where the U.S. Navy tries to draw the line by pressuring the Somali pirates who have taken Captain Richard Phillips hostage to end the standoff.
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Staples Makes Another Play to Acquire Office Depot

Office supplies giant Staples is taking another run at acquiring Office Depot, five years after the Federal Trade Commission (FTC) put the kibosh on a previous deal because it would violate
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Enhance Your Customer Retention Strategy with These Five Focus Areas

This piece originally appeared on the GreatAmerica Office Equipment Blog forum. Click here to read other topics of interest to our industry. You’ve worked hard to earn the trust and business of
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