On January 14, 2024, at the Executive Connection Summit, Keypoint Intelligence announced a strategic partnership with GoWest.ai that could very well be the compass guiding the office equipment channel into its AI-powered future. This is more important to our channel than ju Read More

The current pace of technological change, characterized by constant evolution and transformation, presents unique opportunities for those of us in the office equipment channel to expand our offerings far beyond just printers and copiers. Pages aren’t going up, and in our Read More

When I started my career in technology back in the mid-1990s, the internet was barely a thing. I was a young, wet-behind-the-ears sales rep and was lured into what I thought was a temporary gig at PSINet selling single page and “static” web pages, as well as a new thing called Read More

If you own or run a business that’s been around for a while, you could be suffering from some pretty serious debt. However, I’m not talking in a financial sense—I mean technology debt. It’s a silent business killer you may not even be aware exists. And the older your business, Read More

The office equipment dealer (OED) channel has had a rough go these last two years, and that’s putting it mildly. Volumes were already in a slow decline and the pandemic accelerated this bad pattern at warp speed. Some say volumes will come back to 80% pre-pandemic levels Read More

When I started my career in the office equipment industry, dealers were having a tough go of it. Cartridge and toner margins were way down due to an influx of inexpensive compatible and remanufactured options and an ocean of people trying to take a piece of the pie.  Business Read More

Anybody that knows me well knows that I am a big proponent of SBB (Seat Based Billing) for Managed Print. I’ve talked at various events on the topic over the years and you may have been in one of those sessions. For better or for worse I’m actually now referred to as “that SBB Read More

So when you’re at a dinner party with friends and they ask “How’s business?” how do you respond? Do you say, “I couldn’t be happier! I’ve seen revenue increases of 50 percent or more year after year and my margins couldn’t be healthier! MPS has really come into it’s own and Read More