“Life is good and I have it way better than I deserve.” These are the words of Scott Lewis, vice president of sales and marketing for ARLINGTON, and a 2019 ENX Magazine Difference Maker. The statement says much about his attitude toward life and implies his gratefulness toward Read More

As part of the strategy to grow its digital workplace transformation offering, Ricoh has announced a definitive agreement to acquire DocuWare, a leading provider of content services software.  The transaction is expected to close this summer, subject to receiving clearance Read More

As you prep the steaks and marinate the chicken for the grill this weekend, we offer you a breezy look at some of the challenges sales reps experience in peddling workflow solutions, as part of our July state of the industry focus. Let’s be honest, an account executive (by Read More

The fear of failure can be paralyzing for some in weighing risk against reward. A baseball outfielder sees a ball quickly dropping in front of him and has two choices: leave his feet in an attempt to make a heroic catch, or catch the ball on a single bounce. Some would opt to cut Read More

As we put a wrap on our June state of the industry focus on the future office/smart office platform, we’ve asked our dealer panel to provide their views on what tomorrow may hold for their product and service portfolio. A dealership such as DOCUmation is quite methodical when Read More

It might be a bit of an exaggeration to say that Vaclav Muchna was destined to become the CEO of a successful technology-based startup company. But considering the pitfall-laden path that eventually led him to bring Y Soft to market, it is a testament to Muchna that he didn’t Read More

Todd Hirshorn can feel your pain. The president and chief revenue officer of Miami-based RingByName may not be a household name in the office technology dealership realm. However, he’s aware of the challenges dealers face in finding that net-new revenue generator to bolster Read More

When he was looking toward the next stage of his professional career, Joe Contreras saw in Epson a value proposition that was different, meaningful and exciting. Having spent a lion’s share of his career on the toner side, the inkjet proposition certainly applied to all three Read More

The day was March 29, 1998. Chip Crunk stood perched on a forklift and addressed his employees on the sad reality of what lay before them. RJ Young’s building was a pile of smoldering ashes, having burned to the ground the previous day. The president and CEO of the Nashville, Read More

As a complement to our state of the industry feature on workflow solutions, we’ve asked our panel of dealers to provide examples of actual implementation opportunities they were able to capitalize on. These real-world solutions speak to the dealer’s ability to leverage ingenuity, Read More

Spoiler alert! Get ready to hear this common phrase uttered by dealers in reference to their clients, when it comes to garnering time, process and margin benefits from optimized document and workflow process enhancements… They don’t know what they don’t know. Mention enterprise Read More

This month’s state of the industry package on the Future Office/Smart Office (FOSO) technology movement included a manufacturer roundtable of experts from Ricoh, Xerox and Konica Minolta. Several other manufacturers are on the verge of releasing similar FOSO offerings, some of Read More

Having enjoyed a successful 25-plus year career in the world of marketing across a variety of businesses, Keven Ellison was contacted by a business associate from AIS of Las Vegas. She told Ellison about AIS’ corporate culture and felt that he would fit into the organization like Read More

As we dig deeper into the topic of smart office/future office opportunities for office technology dealers, the conversation invariably turns to post-sale revenue. Certainly, the opportunity to go wider and deeper with clients on MFP box alternatives can open the conversation to Read More

Faith is a driving influence in the life of Lee Flood, a gift and a set of beliefs he has embraced. But perhaps his gift to others he comes into contact with is empathy. “I take my job very seriously, but it’s not the most important thing in my life,” Flood said. “Faith, family, Read More