Honesty. Hard work. Education. Fun. Individually, these aspects can provide the foundation to excelling in the office technology space. When taken in unison, these somewhat disparate elements provide a roadmap to success for Stephanie Keating Phillips, the director of solutions Read More

The 2019 Difference Makers of the Office Technology Universe A wise man once asked, “What have you done lately to make the world a better place?” Clearly, few people have the capacity to wield a positive influence on a grand scale. But when we endeavor to make our little corner Read More

Watching Mike Stramaglio try to work his way from the front of the exhibit hall to the back aisle at ITEX 2019 was like seeing a politician weave through a crowd of supporters. Every five feet or so, another attendee would stretch out his hand to greet Stramaglio, amid smiles and Read More

As we wrap up April’s look at the value of peer groups, one of the common refrains uttered by all of our panelists is resisting the urge to implement too many ideas brought back from meetings all at once. Easier said than done. Many dealers remark that they’ve emerged from peer Read More

Think you have your SMB customers on lockdown when it comes to providing cybersecurity solutions? A research report conducted by Continuum and Vanson Bourne indicates that might not be the case…by a longshot. The study, titled “Underserved and Unprepared: The State of SMB Cyber Read More

Brother International invited about a dozen journalists and analysts to its Fireside Chat presentation on April 12 at the Foxwoods Resort Casino in Mashantucket, Connecticut, perhaps a first in the annals of OEM gatherings where an actual Native American reservation served as the Read More

One of the harbingers of spring is baseball season. The sport has undergone a major metamorphosis in the last 20 years, particularly in the way that performance is measured. For years, batters were judged by three primary statistics—batting average, home runs and runs batted in. Read More

Canon U.S.A. Inc., a leader in digital imaging solutions, announced the new imagePRESS C910 Series. Building on the success of its predecessor, the market leading1 imagePRESS C850 Series, the imagePRESS C910 Series is a true, light to mid-volume production color digital press Read More

Chicago—Give Sharp a lot of credit. The manufacturer could have used the final leg of its four-city 2019 Dealer Roadshow tour to extol the virtues of its celebrated MFP fleet, which captured the Keypoint Intelligence – Buyers Lab 2019 Copier MFP Line of the Year, as well as Read More

It’s not uncommon for dealers who are new to a peer group to be a bit bashful initially. You look around the room and see dozens of grizzled veterans representing big-name dealerships, and the tendency is to sit quietly and let the heavy hitters do all the talking. But don’t sell Read More

Listening is often a lost art form. Sometimes, we get so caught up in what we know and believe without really giving a different viewpoint the attention it deserves. Look no further than the current political climate; we’d be hard pressed to find a juncture in recent memory where Read More

After 35 years in the industry, Bob Moore has learned several irrefutable truths. First, a provider is only as good as the people behind it, which includes employees, partners and suppliers. Second, no entity can last 40 years without adapting to changing technologies and Read More

With the Seattle Space Needle looming in the backdrop of the company’s block-wide main campus, Copiers Northwest has some impressive technology and retail heavyweight neighbors in the form of Amazon and Facebook, with Microsoft a short distance away and Google soon to set up shop Read More

At the risk of ending up on Bernie Sanders’ newsletter distribution list, we operate under a capitalist system that enables businesses to acquire vast amounts of properties, resources (both tangible and intellectual) and advantages of scale. This can create a distinct chasm Read More

In our previous look at vertical-driven business, we examined the art of developing competencies within a given set of market spaces. This time around, we’re asking our panel to provide a glimpse of what the vertical market approach may look like going forward. For CPI Read More