2017 Difference Maker

The Office People’s Sean Mummert Adds Joy to Customers’ Experience

One of the challenges, and perhaps opportunities, presented in the quest to provide quality customer service is the notion that no one loves buying a copier. And Sean Mummert is out to change that by expanding the customer experience. The founder and president of The Office
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Integrity, Hard Work Factor into Difference Maker Paul Scarlett’s Persona

It can be argued that the biggest value proposition that a person or business can have is its reputation. Quite often, one bad decision can result in its permanent loss. Paul Scarlett, director of asset management at Ricoh USA, learned this lesson the easy way via a nugget of
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