service

All service providers pride themselves on their service department’s FCE (First-Call Effectiveness). However, many don’t know their FCE percentage and others aren’t sure how to calculate their FCE properly, or worse they are informed by consultants who lower the standards Read More

The Managed Print Services Association (MPSA) is pleased to announce that a new white paper, MPS Provider Best Practices: Break/Fix Service, is now available in the Members content area of the MPSA web site. Through collaboration with the numerous subject matter experts Read More

When dealer starts to look at the production print market, an easy assumption to make is that the existing service team can support the new product line. That assumption is dangerous and wrong according to everyone ENX spoke with for our February magazine feature, “Production Read More

Phoenix, AZ (November 8, 2016)–LMI Solutions, an award-winning provider of remanufactured printers, toner cartridges, and printer parts is expanding its portfolio of dealer growth services to include printer service training for imaging dealers. Hosted by experienced Read More

Melville, NY (October 18, 2016) – Canon U.S.A., Inc., a leader in digital imaging solutions, today announced that its service operation in Ridgefield Park, New Jersey, has relocated to 125 Chubb Ave., Suite 100N, Lyndhurst, New Jersey. The new Professional Service & Support Read More

Kansas City, MO — On November 14, the Business Technology Association (BTA) will present FIX: Cost Management for Service 2.0 at BTA member dealership NovaCopy in Nashville, Tennessee. Successful BTA dealers use their service departments to maintain profit margins as new Read More

Chicago, IL (September 20, 2016) — With its TechLink 2.0 platform, Clover Imaging Group (CIG) provides dealers a complete solution for customer support, printer repair service dispatch, and certified training services. As part of this exciting program, CIG offers the industry’s Read More