MPS

A Conversation with Tom Day of West Point Products

  Tom Day, CEO of West Point Products, oversees one of the office imaging industry’s leading suppliers, a supplier with a reputation for providing independent resellers with premium replacement imaging supplies, managed print services, and recycling programs. Day joined West
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Between the Lines: Educating End User Customers

Some of you may already know that for many years I was the editor of Office Solutions magazine and for three years, an associate editor at The Office Magazine. During those years, and a few years as a contributor to Office Solutions between staff editorial gigs, I wrote many
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The 3D’s of Selling Managed IT, Copiers, and MPS

During the last three years I’ve been delighted to help rookies, newbie’s or whatever you’d like to call new people that are breaking into the Managed IT, Copiers and Managed Print Service  industry. I’m not a manager or owner (I was an owner once), I work down
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What to Do in the Wake of Declining Print Volumes?

If you were at Toshiba’s LEAD dealer meeting last fall in Orlando you’re well aware that arguably the biggest trend confronting Toshiba, but everybody in the office imaging industry in 2014 and beyond is declining print volumes. What is Toshiba as a manufacturer and dealers and
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LMI Focuses on Best Practices to Bring Its Dealers Up to Speed on MPS

When I asked Gary Willert, president and CEO of LMI Solutions about the trend that’s going to affect his business in the coming year and what LMI has in store to help its dealers be successful, he gets personal and cites sustainability as a key trend. “10 years ago recycling was
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Explosive Organic Growth in MPS and MNS Will Impact Dealer’s Hiring Decisions in 2014

As always, Copier Careers is a reflection of the needs of our retained clients. Going into 2014, the majority of our clients are experiencing explosive organic growth due to MPS/MNS placements. To assist our clients to attain and maintain these accounts, Copier Careers is seeing
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Who is Deciding Your Success in MPS?

What are you looking for in an MPS tool? If you have already responded to this question, who are you commissioning in your organization when it comes to evaluating it? Would I surprise you if I tell you that three out of nine organizations will ask their order fulfillment and
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10 Things I Learned at Business Imaging Expo

When a major snowfall cancelled 1,500 flights the day before I left, and with the close proximity to four other major imaging manufacturer events, I wondered how productive 1105 Media Office Technology Group’s Business Imaging Expo on December 10-12th would be? Although the
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What’s Hot & What’s Not?

This week Mike McGuirk, president of ProCopy Office Solutions in Tempe, AZ, identifies what’s hot and what’s not in his market. ProCopy is a Canon and Ricoh dealership with $12 million in annual revenues. They also offer MPS, MNS, and facilities management. What’s hot? McGuirk:
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Lean Management in Managed Print Services for Dealers Part 4

Part 3 of the set of articles ”Lean Management in MPS” tasks about how the dealer’s business is influenced by the usage of an MPS solution that contains Lean components. The first advantages the dealer gets benefits his/her customers. As a result the dealer differentiates his
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What’s Hot & What’s Not?

This week Dave McGeney, vice president and general manager for Business Copy Associates in Saugus, MA, discusses what’s hot and what’s not in his market. Business Copy Associates sells Konica Minolta, Muratec, and Copystar products and is also big in document management, MPS, and
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Lean Management in Managed Print Services for Dealers Part 3

In our previous article on Lean management in MPS, we talked, from the perspective of the distributor, how MPS benefits from Lean management principle: creating more value for customers with fewer resources (see more at Lean Enterprise Institute). Once a distributor implements
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Lean Management in Managed Print Services Part 2

In our previous article (Click here to read Part 1) we have established the link between Lean management and MPS. Indeed, this philosophy has brought many companies’ success (Wal*Mart, Inditex, Dell) and no matter the size of the company, it is top of mind of the most successful
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