Sales & Service

This month’s state of the industry package on the Future Office/Smart Office (FOSO) technology movement included a manufacturer roundtable of experts from Ricoh, Xerox and Konica Minolta. Several Read More

How often do you hear the key to success is customer service, yet this is one of the greatest struggles for many in sales? I have a solution, but it requires more than a change of focus. It Read More

As we dig deeper into the topic of smart office/future office opportunities for office technology dealers, the conversation invariably turns to post-sale revenue. Certainly, the opportunity to go Read More

In a recent meeting with a CEO and Chief Sales Officer, I heard the following quote from the CEO: “If I knew why non-producers didn’t produce, I would be free of problems in my sales Read More

In a bit of a Texas two-step, a pair of Lone Star State dealers beefed up their regional footprints and product menus through acquisition. Datamax nabbed the copier division of Firmin’s Read More

Xerox (NYSE: XRX) has acquired two new multi-brand dealers, Rabbit Office Automation (ROA) and Heritage Business Systems (HBS), to grow its presence in the San Francisco Bay area and the Delaware Read More

Epson America Inc., a leading provider of high- performing printing solutions, today announced the expansion of its corporate inkjet line head printer portfolio with the WorkForce Enterprise Read More

West Coast dealers continued to expand their footprint with the announcement of two acquisitions. One sees GoodSuite, the former Copier Headquarters of Woodland Hills, California, adding Advanced Read More