August 31, 2026

In my last article, I said every business in this channel needs an AI architect. One person who owns the strategy, understands the tools and is accountable for moving the organization forward. The response told me the message landed and that the next questions were already Read More

While it’s not quite as many candles as the BTA birthday cake, Gordon Flesch Company (GFC) has reached an impressive anniversary milestone in its own right. One of the nation’s leading independent providers of office technology and managed services, GFC celebrated its 70th Read More

For years, office technology dealers have heard that the print business is changing. That statement is true, but it’s also incomplete. The office business isn’t going away. Customers still need reliable output, secure devices, strong service and smarter document workflows. But Read More

The Business Technology Association (BTA) blew out the candles at its 100th anniversary celebration earlier this month in Kansas City. It’s been a long journey for the organization since its debut as the National Association of Typewriter Dealers, and while the technologies have Read More

It doesn’t necessarily take a profit and loss statement to identify when an acquisition candidate in the office technology dealer realm doesn’t measure up to a buyer’s standards. During the course of his 40-plus year journey, James Morrissey has witnessed the good, the bad and Read More

In the world of production print, what the client cares most about can greatly outweigh speeds, feeds and even the manufacturer lines adorning a dealer’s portfolio. That can vary based on the customer, be it a commercial printer, in-plant shop, central reprographics department Read More