October 28, 2018

Issue The error message “13.B2.D2” or “Tray overfill” displays frequently on the control panel when printing from Tray 2. Recommended action See if any of these steps resolve the jam issue: 1. Check if the pickup rollers are installed correctly as shown. If the white arm is Read More

WC-5945, WC-5955, AltaLink B8090, B8075, B8065, B8055, B8045 The WorkCentre 5945 & 5955 MFP copiers are starting to show up on the secondary markets as more of them come off lease agreements. At the same time, the new AltaLink B8090 family continues to roll off the production Read More

In our industry, the most-important area for the profitability and survival of the company stems from the recurring revenue in the service department. When considering the trends in our industry for the future, this topic deserves serious attention.—dealers that fail to secure Read More

Watching old sci-fi movies, you might chuckle as the imagination of the writers comes to life with self-driving cars, smart appliances creating grocery lists and robots ordering lunch. Now imagine this: what if you could sell your equipment and services online with instantaneous Read More

I’m sure you’ve heard the comment, “there’s nothing new under the sun.” And although technology continually changes, making new things possible, some believe that sales best practices are timeless and will be around forever. I was recently on a conference call with a gentleman Read More

It would not be surrendering to hyperbole to characterize 2018, at least through the first three-quarters of the year, as wildly successful from a selling standpoint across the office technology universe. In fact, every dealer spotlight we’ve conducted this calendar year is Read More

The gambling capital of the world was a fitting venue for Toshiba America Business Solutions (TABS) and Toshiba Global Commerce Solutions (TGCS) to host their sixth annual LEAD (Learn, Engage, Act and Deliver) Conference in September, for the venerable manufacturer did not hedge Read More

Like many other dealers in the office technology sector, Dan Reilly has plateaued several times during the course of his 30-plus-year career. When you hit that growth wall, the president of Sacramento, CA-based Caltronics Business Systems has learned that it is necessary to Read More

The most senior of office technology dealership executives, from owners to VPs of sales to grizzled down-the-street sales reps, can fondly recall (perhaps fondly is not the accurate term) the days of loading copiers into the backs of wood-paneled station wagons, then lugging them Read More