January 1, 2013

Move National Copy Cartridge The Top 10 Trends of 2013 by Scott Cullen Cases Resolved Swiftly as Companies Seek to Settle in 2012 by Charles Brewer A Conversation with Mark Miller President of Eakes Office Plus by Scott Cullen A Fool with a Tool is Still a Fool by Michael Menard Read More

The WorkCentre 4250 & 4260 are newer models which follow the earlier WC-4150. If you’ve worked on the 4150 fusers, this will look very familiar. The procedure for taking it apart is nearly identical. In this article we’ll compare and contrast this newer fuser with its Read More

All salespeople know that making a sale involves much more than a simple conversation with a prospect. In fact, the number of things the average salesperson has to do to close a deal can be staggering. There’s prospecting, information-gathering, research, cold and warm calling, Read More

The more things change, the more they stay the same. In the May 2011 issue of ENX magazine, my service column was titled Calculating Your Service Burden Rate. It discussed the plethora of emails and telephone calls I was receiving requesting my help in determining an appropriate Read More

This past November, Toshiba America Business Solutions (TABS) held LEAD 2012, a conference for dealers in Las Vegas. While I was expecting a traditional dealer show, I was surprised to find that this was actually more of an educational conference focused on three key areas: 1. Read More

Lately there’s been some great advice going around that salespeople need to be meeting with C-level executives to score the substantial contracts that make MPS and MNS worth your while. But to score these prime meetings takes know-how. Today’s volatile economic environment makes Read More

As companies look for ways to earn better profits, managers tend to put programs in place that will cut costs and increase revenues. This, however, is not necessarily the road to achieving higher profits. Understanding your Cost of Quality (COQ) is one significant factor in Read More

Any software you implement in your organization should enable or enhance a business process. Unfortunately, many people mistakenly believe that the software or technology itself is the solution, when in reality, technology is at best 10 percent of the value equation—the other 90 Read More

A Model Multi-Line Dealership We’re always impressed by dealers who can handle multiple lines of business, meaning, office technology, supplies, and furniture. If you’re looking for a model for doing this right and doing it well, look no further than Eakes Office Plus in Grand Read More

From the opening weeks of 2012, right through December, the headlines have been dominated by news of lawsuits and settlements. The year began with Canon suing dozens of third-party supplies vendors for violating its patents on gears used in toner cartridges. In the spring, word Read More

The office technology, solutions, and services world is changing and those on the inside had better be prepared for those changes. That’s not meant as a dire warning, but a heads up to keep abreast of changes because many of them will likely impact your business one way or Read More

National Copy Cartridge has been providing quality U.S.A. remanufactured compatible laser and fax toner cartridges since 1993. NCC has become a leading provider of specialty compatible remanufactured cartridges specializing in Xerox and other NON-Hewlett Packard compatible Read More

We’d like to introduce you to a new OEM. That’s right. Just when you thought the industry was evaporating into cloud technology, here comes a manufacturer that wants to sell you, not MPS, but an actual product. And if their profits are any indication, it turns out there’s still Read More