As part of this month’s state of the industry report on managed print services (MPS), we’ll take a look at what factors are preventing dealers from delivering on a true MPS proposition. Honestly, we’re positive, glass-half-full editors by nature, and we don’t like to dwell on the Read More

Few terms are sexier in today’s business world than “organic growth.” Likewise, few others are harder to achieve. This holds true in today’s office technology dealership channel, where the stagnating demand for MFPs and copiers has pushed dealers toward managed print and IT. Not Read More

Don’t let Joe Reeves fool you. The CEO of Sacramento, CA-based Smile Business Products may have whipped up a creative acronym for the name (Super, Magnificent, Intelligent, Loyal Employees). But the concept of the dealership—born during the dotcom explosion of 1997—truly emanates Read More

Among the office technology dealer community, the subject of managed print services (MPS) is a well-visited discipline. For years now, we have been duly informed on the merits of MPS and the laundry list of reasons to provide a comprehensive offering that goes a long way toward Read More

In an ideal business world, one’s daily agenda consists of a carefully cultivated list of to-do items that, when attacked, produces an array of desired outcomes. But the reality of a given day tends to deviate from one’s plans, and becoming sidetracked by random requests or Read More

Gary Willert will be the first to admit that LMI Solutions has faced its share of challenges in recent years. But the CEO of LMI Solutions firmly believes his business has found in Turnspire Capital Partners the right fit to make it a competitive force in the North American Read More

In the August issue of ENX Magazine, the State of the Industry profile explored offering everything-as-a-service (XaaS). In the same article, Steve Gau alluded to the fact that Marco has been testing a monthly subscription-based billing system for printing devices on a small Read More

When it comes to the latest generation of workers who are currently entering our ranks, there are two elements at play in the assimilation process. There’s the acknowledgment that the millennial generation is fundamentally different than the Generation X and baby boomer sets that Read More

Jason Habbal has a pretty good idea of the value that hard work and dedication can provide. Having watched his father, Fred, toil for hours upon hours to grow Vision Office Systems (VOS) of Charlotte, NC, from a concept at the kitchen table to a resounding success within a Read More

The African proverb “It takes a village to raise a child” has the ability to take root, in its philosophy, with the everything-as-a-service movement as it applies to the office technology universe. After all, it requires more than just one or two of the industry’s largest Read More

In many cases, change can be slow to come about, whether it’s related to technology, culture or societal norms. Invariably, change prevails, however, and takes hold in the blink of an eye. Akisa Matsuda has first-hand knowledge of the impact of change and its acceptance. The Read More

When considering what elements could comprise the future of offering everything-as-a-service (XaaS), some dealers are looking to the past, in a sense. That holds true for Marco. The St. Cloud, MN-based megadealer is taking a holistic overview in judging what areas of its business Read More

The past 15 months have been more than a little eventful for Norwalk, CT-based Xerox Corp. Recent headlines have focused on the battle for control of the 112-year-old OEM, the near combination with Fuji Xerox and the dissident shareholder stand taken by Darwin Deason and Carl Read More

Getting an employee to sign on the dotted line is the first step of onboarding a new team member. Your talk track, compensation and benefits package may get them through the door, but a dealer’s ability to foster growth opportunities and an atmosphere that is not only Read More

When Scott Maccabe was first cutting his teeth during a journey that would see him reach the upper echelons of the executive hierarchy at Toshiba America Business Solutions (TABS) and Toshiba Global Commerce Solutions (TGCS), he was challenged by a number of pivotal mentors who Read More