Are you content with managing content? Is your dealership aligned with the top providers of enterprise content management, document management and capture solutions? Is this a growth area for your dealership? Have you introduced it to a lion’s share of customers?
Fear not, gentle readers, for we have a few ideas to ponder. This roundup is a combination of some of the heaviest hitters in the capture, management and workflow realms— DocuWare, Konica Minolta (BlueIrisIQ division), Kyocera, Ricoh, Square 9 Softworks and Toshiba. It represents a small sample of the available offerings, some of which are integrated with other providers to help yield the best of multiple technologies.
We’re taking a different approach this month by asking this assortment of technology providers to offer their perspectives by addressing a trio of talking points related to their companies, products and the markets for them. Not surprisingly, artificial intelligence (AI) is wielding a great deal of influence here.
This State of the Industry feature on ECM, document management and capture touches on:
- The Opportunity. A blurb regarding the market opportunities for a given solution. This can apply to vertical markets such as health care and education or the more ubiquitous departments within an organization, such as accounting.
- Elevator Pitch. This speaks to the provider’s value proposition and qualities that make it a leader within a given discipline.
- What’s New. The latest product/service rollouts and updates to existing offerings.
Michael Gale
Vice President of Sales
DocuWare
The Opportunity: DocuWare watched its customer base expand at an impressive clip, with an additional 3,000 accounts coming online in the last fiscal year, bringing its overall ranks to 20,000-plus customers globally. Approximately 2,800 of these new customers chose DocuWare’s cloud solutions, a clear indication of the demand for flexible and scalable cloud-based ECM. The breadth of vertical opportunities is substantial, with its solutions touching on sectors including health care, education, finance and manufacturing, among others. Customers are also interested in learning more about how solutions fueled by AI can further bolster ECM automation, enabling them to handle more functions efficiently while dedicating fewer assets.
Elevator Pitch: DocuWare is one of the industry’s better-known providers of document management and workflow automation solutions, fortified by a reseller partner base of 800. Its acquisition of natif.ai in 2024 provided it with an added infusion of AI expertise. Later that year, the company launched Intelligent Document Processing (DocuWare IDP), which elevated data extraction, interpretation and classification to another level.
What’s New: The DocuWare AI Hub was rolled out toward the end of 2025. This innovative global R&D center will serve a crucial role in the company’s development of proprietary AI solutions for intelligent document processing (IDP) and the development of AI-based generative search and agentic automation for the DocuWare Enterprise Content Management platform.
Meg Fleming
Vice President and General Manager
BlueIrisIQ, a division of Konica Minolta
The Opportunity: Across organizations of all sizes, core functions such as accounts payable, accounts receivable and HR operations are expected to handle growing workloads with limited time, tools and resources. Manual data entry, email-driven approvals, disconnected systems and exception handling can slow down payments, delay revenue and frustrate employees. As businesses grow, these issues compound. Intelligent automation creates an opportunity to simplify and standardize how work moves through finance and HR by combining document understanding, workflow automation and system integration. The result is faster processing, fewer errors and processes that scale smoothly as organizations evolve.
Elevator Pitch: BlueIrisIQ helps organizations transform data into actionable intelligence. Through intelligent information management and automation, we organize, secure and unify information—regardless of where it lives—and connect it to workflows and systems. This helps teams reduce manual work, improve decision-making and operate more effectively as they grow.
What’s New: BlueIrisIQ offers enhanced intelligent content and automation solutions designed to support complex workflows end to end. By bringing together IDP, workflow automation and built-in controls that support generative and agentic AI, organizations can move work faster while maintaining data quality, compliance and visibility across systems.
John Kinses
Director, Product Marketing
Kyocera
The Opportunity: The market for secure, automated document management is rapidly growing, especially for accounting records and contracts. Kyocera Cloud Information Manager (KCIM) leverages pre-built, document-class indexing templates to simplify classification, accelerate retrieval and ensure compliance. Businesses can reduce manual entry, streamline audits and improve accuracy—all while maintaining robust security in the cloud. For accounting use cases and well beyond, organizations that are looking to transform their document management into a strategic advantage can benefit from KCIM by unlocking higher levels of productivity and cost savings.
Elevator Pitch: Kyocera delivers reliable MFPs and innovative software that help dealers win. Our solutions combine low total cost of ownership, advanced security and workflow automation to meet evolving customer needs. With Kyocera, our partners offer complete document solutions that drive efficiency, create recurring revenue and strengthen long-term client relationships.
What’s New: Kyocera Cloud Capture (KCC) now integrates seamlessly with Kyocera Cloud Information Manager (KCIM), opening the door for users to index documents directly from the Kyocera MFP panel. This is a powerful combination that streamlines workflows and enhances efficiency for businesses managing critical documents in the cloud.
Bob Crocetti
Senior Product Manager
Ricoh USA
The Opportunity: As organizations accelerate their digital transformation, scanning has become a critical first step in effective document management. By converting paper-based information into digital formats, businesses unlock faster access, improved collaboration and stronger compliance—all while reducing physical storage costs. Industries such as health care, legal, finance and education are leading this shift. Health care providers need secure, accurate patient record management to meet regulatory standards. Legal firms handle mountains of case files and contracts that demand quick retrieval. Financial institutions rely on precise document capture for audits and compliance, while educational institutions digitize records to streamline administration and enhance accessibility.
Elevator Pitch: Ricoh’s SD Series scanning technology makes this process easier and more efficient from the point of capture. By incorporating a straight-path, single-pass document feeder, this first-of-its-kind technology allows for seamless scanning of mixed originals in a single batch. From thin cash register receipts to fragile thermal or carbonless paper to rigid ID cards, the Ricoh SD Series accepts almost anything in its feeder. The scanner automatically detects irregularities and makes orientation and skew adjustments, producing a correctly sized image instantly viewable on the third-generation 10.1” Smart Operation Panel. This means businesses can capture, organize and share information instantly without bottlenecks or manual errors.
What’s New: The Ricoh SD Series reflects the company’s long-standing commitment to limiting environmental impacts and supporting sustainable outcomes for businesses worldwide. Designed with 47% post-consumer recycled plastics and using 100% recycled PET toner bottles, the Series’ innovative scanning capabilities promote more digital workflows that reduce paper consumption and waste.
Stephen Young
President and CEO
Square 9 Softworks
The Opportunity: Organizations of all sizes find themselves in an increasingly data-driven world. And as AI accelerates this trend, businesses must be able to derive insights from their documents in order to stay competitive. The greatest opportunity that document capture and ECM currently provide is extracting clean, structured and leverageable data from your documents and instantly putting it into motion. Imagine being able to flawlessly plan vendor payments, understand contract terms and predict inventory needs in seconds, all while automating the mundane daily processes that used to require manual data entry and disorganized workflows. By breaking down information silos and feeding systems and processes with crucial decision-making data, AI-driven IDP is the key to future-proofing your organization.
Elevator Pitch: Square 9 simplifies how you work with information, effortlessly extracting data from any document format and putting it to work. With generative AI-fueled IDP that digitizes all documents with unparalleled accuracy, the Square 9 platform transforms virtually any business processes, from procure-to-pay to contract management and order processing, using flexible automated workflows that work the way you do.
What’s New: The Square 9 platform is built to adhere to your needs, and recent innovations only enhance this. Capture any document, regardless of type or format, with generative AI, share data across systems with universal integration and maintain the processes that work for you with a drag-and-drop workflow builder that lets you automate flexibly.
Nick Shanahan
Product Marketing Specialist
Toshiba
The Opportunity: Organizations face constant pressure to improve efficiency, ensure compliance and reduce administrative burden, yet many still rely on manual, paper-based workflows. Toshiba’s Elevate Sky Workflow addresses this challenge by automating the capture, processing and routing of critical documents and data such as forms, invoices and HR records. Using AI-powered document processing and cloud-based workflows, businesses can reduce processing time, minimize errors and maintain compliant operations. Elevate Sky Workflow also masks personally identifiable information (PII) during capture and routing to protect privacy. This creates an opportunity to modernize back-office processes, improve staff productivity and allow professionals to focus on higher-value work across verticals such as health care, education, legal and finance.
Elevator Pitch: Toshiba is investing in cloud-based technologies to securely and efficiently facilitate document workflow for organizations across markets. Elevate Sky Workflow is a prime example of this, automating busywork while freeing time. Using artificial intelligence, the software accelerates productivity by facilitating manual and repetitive document workflow tasks. Such productivity is transformative.
What’s New: Toshiba’s Elevate Sky Workflow uses AI to streamline document workflows and deliver actionable insights. It enables professionals to focus on higher-value tasks by automatically splitting mixed batches, auto-classifying documents and routing content to the correct workflows. Elevate Sky Workflow helps organizations save time by integrating with thousands of business applications through an integration platform as a service (iPaaS) model.
