Sales & Service

Don’t Be Afraid to Ask Why

That was a statement I made to our newbie rep today. We were discussing a potential order that he was looking for guidance to close. I forget what he said, but I chimed in with, don’t be
Read More

10 Ways to Close Net New Business #4 of #10

Today was one of those days that was just non stop. The existing plan was to follow up with existing accounts to move the sales process towards the close.  I was able to move a few closer,
Read More

Great Sales People Solve Business Problems

It all started yesterday afternoon, I had a call from the DM (decision maker) at one of my largest production accounts (three devices) that he received the wrong toner. It happens, none of us are
Read More

How Do You Get Most of Your Appointments?

Appointments, we love to have them, and we hate to have to prospect for them. Wouldn’t it be grand to wake up every day and have four appointments scheduled for each day of the week that
Read More

How Many Selling Days are There in September 2015?

Because of the bean counters in our office, we close our month early. Closing the month is not a bad thing, in fact by closing the month early, I now have two opportunities to garner end of month
Read More

Contex HDiFLEX Scanner Spec/Feature Review

Back in the day, there were no automatic document feeders on copiers, just a platen (glass table) that you would place the original on, and then make the copy of the document. It was, as I called
Read More

How I Turned $15 into a $24K Opportunity

Fifteen stinking dollars!  That was all it took for me to get in on a $24K opportunity! If you’re a P4P’er (Print4Pay Hotel) member, you’re aware that once a week (Sunday
Read More

Four Reasons Why I’m So Excited about Print Audit Insight Dashboard

After viewing the first Print Audit Insight Webinar a few months ago, I thought I would pick five existing accounts that I would approach and offer them a print analysis of their fleet. Over the
Read More